Hilton Garden Inn Columbus/Dublin

It was nice and clean

The face that someone walked into my room while we were naked

This HGI is in need of an update. The rooms are dark and dingy, the beds have a hole in the center from usage, the cabinets are all nicked, the doors have patch marks and holes and the bathrooms are in need of an upgrade. I am a Hilton Honors member and I stay in a lot of HGIs now that most Hampton Inns are horrible. This is the worst HGI I have stayed in, ever! I do not recommend staying in the Dublin HGI. It’s bad, very bad.

We didn't get breakfast with our room. Our beds were comfortable and the room was clean . We were very pleased that they got us into our room earlier so we could get ready for a graduation. The staff was very pleasant and helpful we did need glasses for beverages

We were bothered five times with someone who kept trying to open our door. We called down and someone said they would come up and look around. Never heard back . It was after 1:30am when they finally stopped. They didn't have cameras in the hallway which makes us very uncomfortable being two women travelling alone . Our room was up on 4th floor in a corner where it would be easy for someone to be aggressive . I didn't get to much sleep and thought we would be in a restful place .

Room was clean and a good size

Parking fee and disorganized breakfast setup and an ice cold indoor pool

Location was great

Very dirty and old.. staff wasn’t friendly. Outdated and didn’t even put soap in the bathroom

The staff was friendly

We had someone break into our hotel room while we were at dinner. I had to change rooms and asked the hotel for a refund but they were unable to meet the request because I used booking.com they said. I did not feel safe staying at this hotel even tho they switched us rooms. The person literally broke the door lock to get into our room.

I stay at a lot of Hilton Gardens, but this stay was different The on site restaurant was closed "until further notice," all the ice machines on all the floors were out of service (but you could ask the front desk for ice), self-service laundry was also out of service, and the Business Center no longer exists, even though signage points to it. The room, however was clean and the staff was super helpful. They got me ice, gave me restaurant recommendations, and even did some file printing for me (traveling on business). What gives, management? Why no ice on any floor, restaurant, laundry and business center?