Extended Stay America Suites Washington DC Chantilly Dulles

The rooms smell like old and the guy at the frontdesk looked like

Shabby room. Maintenance poor. No lights. Desk staff was helpless.

I took a chance after reading the poor reviews - big mistake! The place isn't getting any better, despite management saying they fix things. Like others, here's what I experienced: Sticky floors Cigarette burns, comforter and chair (in a nonsmoking room) Full trash can in kitchen Previously soiled sheets, complete with hair Furniture with stuck drawers (unusable) Broken shelves in the closet Getting to walk through smokers within 10 feet of the door upon every enter and exit (supposed to be 25 feet away, not enforced) I could go on, but I believe I've made my point. I notified the front desk of the issues within the first day of a multi-day visit, at least they changed the sheets. Nothing else fixed. I've noticed the management responses to others poor rating reviews, they promise to improve things - I fell for it. Thought they would make things cleaner after getting so many negative reviews. Wrong. One of the big problems with the extended stay concept is that cleaning only happens (or at least is supposed to) when there is room turnover. A lot of dirt and damage can be generated during a 3 week or more stay. Hard to keep up, I get it. But this was unreal. Never again.

The kitchen was nice but the carpets were filthy and the room smelled musty

No room service except for once a week or an extra 10.00 per day. The towels were stained, as were the sheets. (I slept on the bed spread) there is a kitchenette but no cook ware, dishes or silverware. I would have went to the Resident Inn across the parking lot had I known it was there but I paid for the room in advance and would have lost 127.00. The continental breakfast was coffee and a banana nut muffin or granola bar. Not good for anyone with a nut allergy.

The room always smelled bad and was humid for some reason The bathroom sink leaked. The fitted sheets which had stains didn't fit the bed. My second day there my keycard stopped working. And who in this day and age charges for wifi?

This hotel keeps minimal staff on site, services the rooms less than once per week, and offers only token amenities. The public areas of the hotel are squalid. The claimed amenities are laughable; the "breakfast" included with the room rate is a bin of granola bars labelled "Please only take one." Coffee makers and other features that are standard for most hotels can be requested, but only if one can find a member of the staff... and then are subject to availability and can take time to deliver. My room had a serious problem with flies (hundreds of them) coming up through the sink drain, but repeated requests did not yield any results. I sought to cancel this booking within a few hours of check in, as there are other hotels in the area which cost a few dollars more per night and are much nicer. I was dismayed that I could not do so. In short- it is too late for me, but you should avoid it if you can.

It was reasonably comfortable and had a kitchenette so you could buy and prepare your own food which was nice. There really weren't any amenities except the television and wi-fi, and the wi-fi doesn't support streaming, downloading or uploading video unless you pay extra.

It was...fine. The service was fine. The linens appeared clean but the floors were sticky, and there was a musty smell that was hard to overcome. The location is not terribly convenient to the airport (though they did not claim to be...) The facilities were fine- a bit run down but acceptable for the price point.

Scary and horrid.