Hôtel Byakko Nice

Niente.

Pessimo sotto ogni punto di vista, lo sconsiglio vivamente. Avevamo una prenotazione confermata da giorni tramite Booking.com, ma una volta arrivati in struttura per il check-in è iniziato l'incubo. Nonostante ci fosse stato un problema di prezzo imputabile a un errore loro e della piattaforma Booking.com, l'hotel si è rifiutato di consegnarci la camera. Anziché rimediare al loro sbaglio, hanno preteso che fossimo noi a saldare sul momento la differenza di prezzo. Al nostro legittimo rifiuto, ci hanno negato il soggiorno e l'ingresso in struttura, lasciandoci per strada a gestire il disservizio. Abbiamo dovuto aspettare oltre due ore prima che l'assistenza clienti di Booking.com trovasse un'alternativa. Una totale mancanza di rispetto verso il cliente e assistenza totalmente assente. Se la struttura commette un errore non può rivalersi sul cliente che ha una prenotazione confermata in mano. Da evitare assolutamente.

Staff incredibile. Super gentile e disponibile. Struttura molto pulita

Suite 4 posti di cui 2 su divano letto scomodissimo. Abbiamo richiesto da subito un topper e sono stati disponibilissimi ma 2/3 notti, per alcuni disservizi, abbiamo dovuto dormire senza ed è stato scomodissimo.

La ubicacion. Instalaciones muy nuevas, la terraza de la habitacion es super completa

The Hotel Byakko Nice does not offer a warm welcome to allow you a pleasant stay. Had a good experience 2025 for 19 days. I paid nonrefundable 3 months in advance REQUESTING THE SAME ROOM I had: double deluxe most expensive, with balcony, facing front street, upper floor. I arrive to a room with one small window and immediately complained. That first night they switched me to a back room overlooking a family with childrens toys outside my window, no balcony, outlets were too few, lighting was awful. The next day I requested a change. Had to cancel my day plans which was a train ride I was looking all year forward to because I had to wait until noon to see the room. This room, still had no balcony. That made 3 changes. I measured the shower- 2 1/2 ft square. no shelf for soap or shampoo. No window in bathroom. Again, no place to put your clothing away, no luggage rack, 1 reading light, 2 outlets, I complained again. I was paying the same top dollar in each room and these were completely different rooms. Next change was the forth & last time. That day I also canceled my plans, again bc I had to wait til noon and this days plan was a train into Italy. I lost my money on that days outing. I had four days left. Finally I was given the room I had in 2025. What they needed to do was refund my money bc I know the rate was less than what I paid for the lessor quality rooms - 3 nites paying top dollar. I had to take the 2 chairs from the balcony , no longer able to sit outside & enjoy a glass of wine... bc I used them to place my luggage on, otherwise I'd be using the floor to get out my daily clothing and sundries. For the full week I never unpacked bc not only did I move 4 times, but there was not even a shelf for my clothes That first nite, at 4:20 AM heat automatically went on in the first room given- that's right the one facing a courtyard, depressing, small,not supreme room I was paid for Do not stay here.They give the worst pillows. For my 7 day stay, I had a stiff neck due to their hard, very thick- 4 inches high -pillows. My first 2 showers and sinks i measured, Shower 2 1/2 ft square, with no shelf to put your soap, shampoo, etc. This is very dangerous. I am only 100#s, however, you would not fit in if you were a wide, stocky person. As a result I used the incredible small sink- smallest I have ever seen- to do my showering. Unable to wash my hair. I expressed my concerns in my most curious way. The last 4 days I would not talk to them at all!!! They care about new business. My loyalty to return meant nothing!!!! they provide no service. u must argue ur case again & again , btw, French are not even front office-they are from Easterm Europe and chat to each other while Iwas taking- probably about me!! What they needed to do, if they cared or were intelligent business pp was tell the truth in March that the room I had a year rior was not available. Instead it was advertised and I PAID FOR IT!!!

Close to train station, has a big terrace

The room was dusty, stains on sheets, the sofa bed was very old and awful, couldnt sleep, couldnt move because of its noise, very old furniture.