MarBella, Mar-Bella Collection

Staff are very nice, friendly and helpful

On the whole hotel is clean. Lobby and bar areas are nice and the beach deck has plenty of loungers with lovely sea views. Aside from that…our check in experience wasn’t great. Left sat in the lobby for a long period of time before anyone came to talk to us. Didn’t really tell us much about the hotel or amenities. Just gave us a map and told us to let them know when we wanted the room key. Why would we not want the room key immediately? Rooms were pleasant. Spacious and bright but the bathroom configuration is odd. I.e. no door separating the bathroom from the bedroom and the toilet cubical just has a panel of frosted glass. The shower is over the bath but awkwardly placed and as there is no door to the bathroom, if someone was to open the main bedroom door you’d be seen by anyone walking past the room due to a poorly placed full length mirror. Really slow service around the hotel, and not particularly helpful staff. Often waiting a long time to be served and if you tried to flag someone down after 10mins of waiting for a drink, you’d get “I’ll be with you in 2mins” and then they’d walk off and not come back. Very heavily geared towards children and families. Not a lot to do in the evenings. Food quality was poor even in the a la carte restaurants. Beach and pool food was basic. This is not a 5 star experience.

Love it , the staff are lovely always polite, and ready to help. The only - they ask all the time the room number, I mean after every drink, I think they need reconsider the system. But overall very good food! Hope to to be back the next year. Personally thank you for Vladimir ( I know is not) who makes excellent work ! Like all of the Rest stuff!

Amazing hotel

Service was excellent, very friendly and sea swimming area wonderful. Food could be a little bit and miss

Marbella exceeded our expectations. From the service, to the food, and the hotel grounds, our stay was perfect.

Beautiful setting, staff were helpful. Food for the most part was good. Plenty of selection as well. I probably should say there were a few things which needed attention in my room like the door onto the balcony and light, and the staff did their best to try and fix these (immediately) I may add.

The friendliness of the staff who all seemed exceptionally happy in their jobs

Excellent hotel with top service and facilities.

Consistent high level of service from staff - cleanliness of rooms and all areas of hotel was maintained to high standard - food choices and presentation in buffet and a la carte restaurants -excellent - Looking forward to new renovations Adult only areas being used by families instead of designated family areas - unfortunately difficult for hotel to enforce -