Luna Palace

LAS INSTALACIONES PERFECTAS MUY LIMPIAS, EN GENERAL TODO ESTUVO MUY BIEN

LOS MESEROS TRABAJAN POR LA PROPINA, AL PARECER NO LES PAGAN EN EL HOTEL, DIFICILMENTE TE VAN A ATENDER BIEN SI NO LES DEJAS PROPINA Y HABLO DE TODOS LOS MESEROS

Que no había tanta gente porque la piscina no es muy grande y que no ponían banda como música en el área de alberca

Los alimentos pudieran estar mejor Y que una vez intenté pedir una bebida en la piscina y los dos chicos que atendían ni siquiera voltearon para atendernos y también por la mañana , a unos extranjeros rápido les dieron. Café y a nosotros tuvimos que pararnos para solicitar el servicio

Great job

Good food, clean facilities, easy access to the beach, great views.

The place is amazing. The staff super welcoming and friendly

It was a wonderful experience

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️