Luna Palace

Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

The cleanliness of the common areas is excellent 👌

Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.

advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

Todo muy bien solo el a/c no estubo bueno tuvimos calor y nunca lo subieron para que estuviera más helado.

Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.

Very nice resort, with a beautiful pool.

Property was dirty bathroom smelling like mold and having mold not enough blankets ants in living room & kitchen food took forever!

On the beach excellent breakfast buffet. Can lounge by the pool and order drinks or food.