Spruce Point Inn Resort and Spa

We stayed for 3 nights at the SPI for a family vacation. What a wonderful and special place. The inn is full of old New England charm and fun activities. The grounds are beautiful and feels like a slice of heaven. Only note is that the service at the restaurants can be quite slow.

Property was beautiful would have loved to see it in too season

It was very obvious it was the end of the season.

Property was rundown in many places. Food was subpar. Staff friendliness and helpfulness was very inconsistent. We had stayed there a few years earlier and had a good experience, but not this time.

Clean room. Great staff. They were committed to helping to create a great first time experience.

So pristine and quiet. A true retreat to relax and refresh.

Great location. Amazing views. Rooms were very nice. Property is showing some signs of aging. We had a great time despite mixed experiences with staff.

Nice atmosphere

This is not fun to write, but necessary for other vacationers. My husband and I needed a getaway after several months of an illness. We are well acquainted with the Maine coast but hadn’t been to Boothbay Harbor in decades. The website for Spruce Point was enticing and just what we were looking for. Things went downhill quickly. Upon entering our partial ocean view room, we encountered the filthiest, stained carpet we have ever seen. We are not fussy or entitled but at least expect a clean room. I did not walk in bare feet the whole weekend in that room, it was disgusting. The furniture was minimal and no decor or art on the walls. The cleaning crew made the bed and took the trash and that was it. The AC unit was blowing musty air and upon closer inspection, clearly the filter had never been cleaned or replaced in many years. There was a wedding taking place, and we had our small dog with us. Being good pet owners and guests, we opted to get takeout from the Salty Stag restaurant on the premises. There is no way to call them directly so I called the front desk multiple times to figure out the process and after three calls and the phone ringing incessantly, finally someone answered and said they would have to walk over to the restaurant to get someone to help me. Not a biggie, but it was a lot of effort just to get something to eat. Food was ok, not worth the high price though. Again, we are fine paying whatever something costs, but expect better quality at a so=called “resort”. The grounds and views are second to none, just spectacular. But the buildings…all of them….need repairs, need to be painted, power washed, and updated in general. It takes energy, effort and expense to go away for a vacation, short or long, and spending money for the kind of experience we had is just not fair. I understand from the countless other reviews I have read (too late) that the amenities that we did not need were also a big disappointment as things were broken, not available or not in working order. I also read that a private equity group purchased the resort 2 years ago. They unfortunately pay no attention to these negative reviews as none of the complaints and observations have been addressed whatsoever. They are not running it, they are running it into the ground. Travelers beware.

Our room was old and disgusting. Supposed to have a garden view which was the back of buildings. Carpet was ripped, old with big stains. Room had not been updated in probably 40 years. Bathroom smelled liked a smoker smoked in it. We could not wait to leave and were grateful we had planned only 1 night. Booked a king room and none were available when we arrived so we had a double. Again would not have stayed there if no king rooms were available. The overall property was beautiful but needed maintenance and updating. We will be requesting a refund when we stop long enough to contact hotels com.