Best Western Helena - Capitol Hotel

Location

No pool, hot tub or breakfast available. Restaurant was closed for construction without any notice.

Arnold was great and the food was fine.

Location and cleanliness

The breakfast was poor. All cold foods. The only protein was cold boiled eggs, shelled and in ice water. Very unappetizing. Coffee was cold, though the attendant said it was just made. Other selections were cereal, muffins, toast. We left without eating.

Quiet, comfortable, remodeled and close to everything.

Food was left in room fridge, as well as a used coffee pod in the coffee maker.

Staff was amazing!! But even booking through a third party booking the need $100 deposit to stay they vould not waive the fee. So make sure you have an extra $100 to book at this hotel. The room was left with no soap a broken dispenser and the hotel floors must be paper thin cause I had a first floor room and heard the ppl above us come back in at 11 and must of had a dog or child cause it ran till 4 am then was back up by 830. So I had only got a few hours of sleep and had a 4 he drive the next morning. And spoke with the front desk she offered another night stay for a smaller room on the third floor for discounted price at $108.00+ $100.00 deposite vs the $142.00 + $100.00 deposit we paid which was very gracious unfortunately I had a business engagement in another town that hendered me from accepting her offer but she was great she did she did sign me up for the best western points thing and was getting me a few points to offset the stay. And there was no hot ready made breakfast there was hard boiled eggs, oatmeal, cereal, yogurt, microwave refrigerated jimmy dean breakfast sandwiches, some eggo waffles, some bread toast and some muffin things so it wasn't a bad breakfast just nothing hot and ready and more just grab and go style breakfast. So, unfortunately I would say I am not sure if I will return at this point and my rating would be an over all stay maybe a overall a firm 3. But if you want rest and some shut eye ask for a 3rd floor room.

The parking super tight and small, the noise from the guests above due to probably paper thin floors, and wished there was hot breakfast. Staff was amazing!! But even booking through a third party booking the need $100 deposit to stay they vould not waive the fee. So make sure you have an extra $100 to book at this hotel. The room was left with no soap a broken dispenser and the hotel floors must be paper thin cause I had a first floor room and heard the ppl above us come back in at 11 and must of had a dog or child cause it ran till 4 am then was back up by 830. So I had only got a few hours of sleep and had a 4 he drive the next morning. And spoke with the front desk she offered another night stay for a smaller room on the third floor for discounted price at $108.00+ $100.00 deposite vs the $142.00 + $100.00 deposit we paid which was very gracious unfortunately I had a business engagement in another town that hendered me from accepting her offer but she was great she did she did sign me up for the best western points thing and was getting me a few points to offset the stay. And there was no hot ready made breakfast there was hard boiled eggs, oatmeal, cereal, yogurt, microwave refrigerated jimmy dean breakfast sandwiches, some eggo waffles, some bread toast and some muffin things so it wasn't a bad breakfast just nothing hot and ready and more just grab and go style breakfast. So, unfortunately I would say I am not sure if I will return at this point and my rating would be an over all stay maybe a overall a firm 3. But if you want rest and some shut eye ask for a 3rd floor room.

House keepers were extremely loud in the hallways every day