Wyndham Garden Midland

The restaurant

My air conditioner went out 3 nights , the hot tub didn’t work, the elevator was in and out of service, my bed only got change once .

Very nice front desk and was clean

Older needed to be updated

I have no idea cause when i arrived to check in i was informed that they had no rooms, even thou i had reservations, so they turned me away and i had to find someplace else

the clerk was very rude, he didn't have a room and he was not going to help me, too bad too sad

I made the reservation about two weeks ago, during this time the priority sent three messages confirming my reservation and how eager they were to receive me, the last message was two days before the scheduling date. To my surprise, I arrived at the property, presented the information of my appointment, they found my reservation and there were simply no more rooms available, they passed my room to someone else because my reservation was still active. There were several conventions in the city and there simply wasn't a place available for me to stay, so I made the reservation two weeks in advance. I had to walk with suitcases on the street in a city where I don't know anyone, at the risk of being robbed, walking from hotel to hotel looking for an available place. I called your customer service, they called the hotel and the only thing they did is (cancel my reservation for free) and unfortunately I had no solution. Tired of walking, I had to sleep on the couch at the reception of another hotel, uncomfortable and without privacy because there was a room that would be available the next morning. It was the worst experience booking accommodation with the Booking.com I DIDN'T LIKE THE EXPERIENCE.

😡