Macdonald Norwood Hall Hotel

The entrance and main building is lovely but the rooms in the annex are borderline unsuitable. Very dated, cold and not at all in keeping with the rest of the building.

The receptionist was incredibly rude and unwelcoming. Even a colleague commented at her bluntness at having to print off an invoice. Handed it to me like I was an inconvenience, no eye contact and huffed at requests.

Staff are great they make the hotel experience much better, as mentioned below solved my WiFi issue. My preferred breakfast options were additional cost, so was an coffee option other than very strong coffee adding milk made coffee cold. Great Parking

Room is tired needs attention, tv remote did not work tv screen damaged, WiFi for the hotel was broken luckily staff allowed me access to a room with WiFi. Bathroom taps have no tops to gain pressure tap had to be fully open. There is a fee of £5 per piece of luggage if you require assistance

Beautiful hotel in great location with fantastic gardens

Absolutely nothing

Everything from the scenery and gardens to the building and interiors. It was like something from a movie. Or even Harry Potter!

That I didn’t know about this before. I’ll be back!

It’s my home from home. Been here a lot of times & I will be coming back again soon

Absolutely everything from the staff to the clean rooms & the food exceptionally good

Great deal and perfect location for our visit. Really nice room upgrade

Nothing

Le charme de la décoration écossaise classique Les salons et l’entrée et les parties communes sont splendides On vit au siècle dernier La gentillesse du personnel Un Diner excellent Ambiance feutrée

Nous avons eu des fous rires pour nous déplacer dans les dédales des couloirs Peut être améliorer les salades de fruits du petits déjeuner L’odeur de cuisine dans les salons après le Diner

Spacious room with view of trees.

The food in the restaurant was frankly mediocre. The route to the room required us to take a couple of lifts (unclear why) and was difficult to navigate. The Victorian era decor in the public spaces was heavy and rather oppressive.