Mercure North Melbourne

“The property introduced a mandatory card requirement after payment which was not clearly disclosed before booking. I was unable to check in. I require Booking.com to handle this dispute directly rather than redirecting me to the property.” Also include:

No communication from hotel or booking

Good location

Maintenance issues, light flickering in room. Hard bed, bed set up different to what I requested

Tv didn’t work!!

Wonderful care of the my elderly, mobility challenged parents

It's not the newest of hotels but you get what you pay for and location was great

It’s nice and close to the hospital

It’s very run down. There was a drugged out lady at the front door with police everywhere. The breakfast was way overpriced and terrible options. I wouldn’t use the elevator as it was dodgy as heck

The bedlinen

Very tired, worn …a bit like what you would expect at a backpackers. I guess you get what you pay for but don’t expect a 4 star experience

Location and cleanliness

The way I was treated upon arrival and exit