The Elgin, Darjeeling

appena arrivati, ci hanno chiesto di saldare il conto...ancora prima di essere accompagnati in camera... non hanno accettato la carta di credito con cui avevamo prenotato....e ci hanno costretti nostro malgrado a cambiare carta di credito. il clima alla reception era quello di ''arraffare'' tutto e subito, persino il transfert dall'albergo all'aereoporto, 3 ore di macchina, volevano che lo pagassimo subito. Hotel pur avendo un costo medio-alto non è preparato a ricevere viaggiatori europei.Non c'è riscaldamento in camera, pur essendo a quota 2.135 mt Materassi e guanciali fatiscenti colazione:assolutamente con cibo indiano,con poca scelta, lo stesso vale per la cena Hotel in ristrutturazione, quindi con rumori durante l'arco delle giornata con forte odore di vernice nei corridoi. totalmente da evitare

Would not hesitate to stay here again. Excellent hotel from a diifferent era. Food very good and staff also very attentive and helpful. The best place to stay in Darjeeling.

This is a lovely hotel with reflections of the Raj. Comfortable lounges, open fires, good sized rooms, some with spectacular views. The food is well prepared if fairly standard cuisine for this area. Convenient for Chawrastra Mall and the bazaar.

room had magnificent view over valley. The afternoon tea service could be improved, but this is at least existent

Hotel rather faded and service not as good as the 3 other Elgins we stayed in. Buffet food good but although breakfast was supposed to be from 7am no buffet was available before 7.30 and it seems we had to wake up serving staff (even though the manager was aware we wanted breakfast at 7).

the only problem was that we went when it was cold and they did not do enough to warm us up , they tried but they could have done better

We had a great time there. Staff were very polite. Food could have been a little better. Piano player at the dinner was very good. There were no any facilities for the infant children. They couldn't provide baby cot and a high chair at dinning for my 13 months old child which was very disappointing. They should be prepared for all type of guest not only adults. The lounge was amazingly beautiful and aspisious. Overall a very good experience but for the above reasons I didn't feel it was worth a money which is sad to say because we really liked the hotel otherwise.

Enjoyed my stay at Darjeeling coz of this heritage hotel which gives a royal feeling

Hotel is great but staff brought down our experience. After an amazing experience at norkhill branch, we expected similar service. Went down for a drink at 9.30, the bar was supposed to be open till 10, but the manager said there was hardly anyone around therefore the bar was closed. Next night, I asked for dinner in the room but got an answer that there were too many guests so please come down for buffet, no room service. But the bar was open for one foreigner. Ditto for breakfast next morning. I had asked for a car to go to airport, but it did not show up for almost 45 mins. When I asked to call again, The frontdesk guy became loud and started cutting my sentences off. I walked out to get a taxi from the nearby taxi stand. I have a feeling that foreigners will get a different experience. The power of colonial spirit.

Great hotel with lots of old school charm. The first day we had a beautiful room but not much of a view. As soon as we asked the manager, he promised to move us to a room with a view the next day (after some rooms became available). The room change happened while we were in one of the comfortable lounges looking outside and having Darjeeling tea and biscuits. The staff was incredibly helpful with everything and the food was excellent (we had breakfast and dinner included). There was even a small spa with a talented masseuse who helped us de stress at the end of the day. I recommend this highly.