Staybridge Suites Boston - Burlington by IHG

the music in the breakfast are near coffee was really loud, other than that it was great :)

We stayed in a two-bedroom suite that comfortably fit all seven of us, which was a big plus because it's hard to find a hotel room that fits our large family comfortably. Each bedroom had its own bathroom, and the bedrooms were nicely made with extra bedding provided. The living room included a large sofa bed (almost the size of a king), though unfortunately, it wasn’t comfortable. The suite also had a kitchen stocked with silverware, plates, glasses, mugs, and appliances, which made it convenient for a family stay. We appreciated that a crib was available for our toddler — although it was closer to a bassinet in size, it’s still a thoughtful option for families with babies. Each bedroom and the living room had a TV, and the overall space was clean and decent for the price point of $220/night. The included breakfast was very good, and while the staff couldn’t solve the issues we raised, they were friendly and courteous.

At first glance, the property looked nice, but once we settled in, several issues made the stay uncomfortable and disappointing. Room Condition: The ceilings had visible holes, and fire sprinklers were missing caps, leaving areas looking unfinished and unsettling. Around the air vents, there were also gaps that gave the room a “botched repair” feel rather than the quality you’d expect from a hotel. One of the dresser drawers in the king bedroom was broken, which concerned us enough to take photos so we wouldn’t be blamed for damage. Beds and Furniture: Unfortunately, none of us slept well. The beds were extremely uncomfortable—everyone in my family, kids included, woke up with back pain. The sofa bed was very firm, and while some might prefer that, it was not suitable for relaxing after long days. Amenities and Service: After full days out, we were looking forward to relaxing in bed and watching movies, but the TVs in both bedrooms were not connected to the internet. Despite calling the front desk, we were told there was only one staff member available, and no maintenance or room service at night. We even had to go downstairs ourselves just to get extra towels. We were promised the TVs would be fixed the next morning, but no one ever came, leaving us without working TVs for our entire stay. Bathrooms: The toilets were shockingly small—more like toddler-sized daycare toilets. They also had open-front commercial-style seats, which made them feel more like public restroom fixtures than hotel bathrooms. Definitely not comfortable for adults. Overall, while the hotel looks nice at first, the poor attention to detail, lack of comfort, and absence of basic service gave it more of a motel vibe than a proper hotel experience. We we wanted to cancel and find a better hotel - but it was Labor Day weekend, and everywhere was booked.

La habitación estaba limpia y ordenada. Era amplia y confortable. Las zonas comunes estaban muy bien cuidadas.

No me gustó que hubiera un servicio de limpieza "ligero" porque esperaba que barrieran la habitación todos los días, pero aún así estaba limpia. El servicio de desayuno resultó un poco caótico, porque la linea del pan y la de los huevos es la misma, lo que acaba haciendo esperas largas, que la gente no aguanta y se empiezan a saltar la linea y a cruzarse unos con los otros...

Clean, breakfast, pet friendly and family oriented

Everything was great