Staybridge Suites West Des Moines by IHG

The room was spacious and clean.

Had a couple of issues during my stay the fire alarm system malfunctioned the first night and kept going off until approximately midnight, we could not enjoy our room due to a family member who suffers from seizers so we spent most of the first night in the car. We also had a plumbing issue in our room that caused us to keep having to clean up water and scoop water out of our sink as it continued to overflow every time the room above us used their sink/shower. I brought this to the hotels attention hoping to have maintenance correct this issue or swap room in necessary but they never responded to this issue and we had to deal with it for two days which was a hassle.

Meh

Staff is really helpful, would definitely stay again

I didn't like that the room I was initially put in was incorrect, Expedia blamed hotel and hotel blamed Expedia, and was told by hotel that there was nothing they could do because 3rd party made the reservation. I was unable to get in contact with the hotel manager during my entire stay. On the second day of my stay I had to contact IGH directly. IGH helped get the room corrected to a room with the jetted tub but the jetted tub was not functional due to an electrical issue. The hot tub in the pool area was not functioning properly either and was colder than the pool. There was trash on the second floor hallway the first night and rather than disposing of it I found it moved to the bottom of the staircase where it still was just left out and not disposed of. I went to get a snack from the hotel pantry at one point and all of the block and barrel chips they had were past their sell by date. The staff there had tried to be accommodating as they could, but it was moot because of the complete absence of the hotel manager.

Beautiful property. Great architecture. Clean premises--didn't see any trash lying around.

The elliptical cross-trainer wasn't working. This also happened to me at another Staybridge in Buffalo, New York.

Picture of room I reserved and paid for was not room they had for me. Was told “booked with third party so technically third party was supposed to change the room”. Manager did change the room. Lengthy check in. Room was great! Beds and pillows great! Clean! We enjoyed our stay and will stay here again.

Reserved a king suite with a fireplace and a jetted tub for my family to celebrate Mother's Day. Upon arrival we were immediately downgraded to a queen suite with a fireplace that did not work and a bathtub with no jets-- which my wife said she would be fine with, so I did not make a fuss about it. My kids wanted to do swimming so we did on both days, but there were no towels anywhere in the swimming area at any time during our stay, and we were forced to bring towels down from our hotel room; also the hot tub was cold. Breakfast was average, the smallish food bar was overcrowded, and at times there was a 10-minute wait to use the waffle machine.

Great people, clean, awesome amenities

Nice location. Everything clean and housekeeping was great and fast. Will stay here again when in Des Moines.