voco Niagara Falls - The Cadence by IHG

Location

Staff

Struttura pulita, personale cortese. Ampio parcheggio vicino.

Close to the Amtrak station.

Had to sort out our own taxi. Reception was not overly helpful.

Location

Have to pay for parking at hotel and staff came in room when do not disturb sign was up

I requested a room for two beds when I made the reservation because I was traveling with my brother. I did not want to share a bed with my brother. The hotel staff informed us that there were no rooms with two beds available so my brother had to sleep on the floor. Also , according to the listing, there was a restaurant at the hotel. Upon arrival we were informed that the restaurant is closed for the season. All of the advertisements for that hotel showed rooms with balconies and or a window; my room had no window. It was like being in a prison cell .The television had no signal. When I informed the front desk, they said they didn’t know what to do about it that I would have to wait until housekeeping came around and ask them the next day. along with not having any hangers to hang up my clothes, there was no iron to get the wrinkles out from stuffing them in the drawer, which was under the bed. I CHECKED OUT THE NEXT DAY.!! I am still waiting to get my refund for the two days in which I did not stay at the hotel.

Clean