Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

Incredible property, one of my best Mexico vacation experiences. Private Catermeran from the port in Cancun to your private dock at Zoetry, from start to finish you will feel like reality. The resort has only 35 rooms and it is very small and quiet. You will not be wanting large resorts after this. The feeling is as of this was your own amazing property and private amenities. You will never have to search for a beach chair or umbrella. The hotel staff is top notch, if they see you trying to move out of the way of the sun, they will be right there adjusting the umbrella for you. We had wine and cheese delivered to the room, we had a special requested dinner on the beach with candle lit walkways, hearts drawn in the sand and even ordered roses. Truly special boutique resort. The staff knows you by name the entire trip! Very special place, this is not in the hustle bustle of the town. If you want peace, quiet and a very personal experience this is the best place on the island. Loved coming to Isla Mujeres vs Cancun and couzmwl. We even seen turtles off the shore while kyacking!!! Love this place

The best hotel ever, delicious and fresh food ,the place is located in the perfect place with spectaculars views . Mrs Jabbar was the most spectacular waiter ever. For sure I will be there soon. Thank you all the staff for make me have a unique vacations. soraya medina vac from april1-4.

Overall everything about Zoetry was exceptional including the food. Our room was well appointed with lovely amenities The only thing that I found less than perfect was the firm bed and pillows. My husband thought the firmness was fine.

I have stayed in many luxury resorts before, however, this resort was faultless! The food, ambiance, staff were all very professional, kind, and willing to accommodate any of your needs with a smile and “ it’s my pleasure” response! Iwe stayed a week, and were pampered up to the minute we departed! Very COVID compliant and secured a test for us for our return to the states!

Excellent , super friendly staff who always are there to help.

The best five days I have had in a long time. Location, services, food was all 5 stars. The moment you reach Dreams resort (to get to Zoetry) you are in for a treat. The ride to the hotel is so much fun, we meet other people and all enjoyed a beer as we left Cancun to our oasis. You’ll literally pass Ricky Martin beach mansion on the way over. Once you arrive and walk in the lobby, it is wide and open so you instantly see the water and a breeze. The hotel itself is idyllic, and it has an old charm to it. Honestly the staff was the best part, Miguel, Ulysses, Ana, Ezigo, Maria, we’re all friendly and went about and beyond they are literally working so hard to make it memorable. I recommend the seafood soup, fresh juice (watermelon) and the strawberry marg on the rocks. They will literally wait on you hand and foot if you ask for it lol they are that wonderful!! First Time out of the country and this will definitely go down in the books. Can’t wait to go back. Thank you Zoetry Villa Rolandi for treating us so special!

Very pore costumer service ( when check-in and check out, so an organized. It's take them almost in a hour to check us in and for check out after we give them a key they want us to charge for a bottle champagne at all inclusive resort , day we supposed to leave guy told us they canceled our boat and we need to take boat on our own!! One employer promise gorf cart ready in 5 min so Went to room bring money, come out golf cart not available in 30 min...i understand covid 19 we all frustrating but it's only 20 people in this resort and they still don’t know how to handle it ! ) so disappointed! Will not going back this resort

My wife and I spent 6 days at Zoetry in February 2021. From beginning to end the experience was one of the best ever. We visit Mexico regularly - Puerto Vallarta, Cancun, Zihuatanejo, Ixtapa, Cabo, Playa, Queretero, San Miguel, Cancun, Tulum. This was our first trip to Isla Mujeres, but it won't be our last. I can't imagine staying anywhere else on our return trip. We are NOT all-inclusive travelers. We enjoy venturing out daily so it has just never made sense for us. I was unaware Zoetry was all-inclusive when I made the reservation. What a wonderful surprise on arrival. What a great experience the rest of the time. Great drinks, great food, great service. Felt extremely safe with regards to COVID and precautions. Excellent medical team came to our room for the rapid antigen test with results given then, followed by a formal written report the next day. Overall, a wonderful, professional, five-star quality experience. Be sure and get a golf cart for your stay! Too much fun around the island to miss out by staying at the resort!!

The service at Zoetry is impeccable! We were greeted at the port to take their complimentary catamaran. My cap blew in the water and they insisted on fishing it out. The ride over was beautiful! First class! It only got better! They greeted us with complimentary beverages in the lobby - offered us lunch while our room was being prepared - we arrived at noon -the lunch was overlooking the beautiful ocean- the food was incredible! Fresh and amazing! Service was “absolutely it would be our pleasure! “ Melina their sales and concierge gave us a run down on the island and arranged a golf cart and private snorkel adventure. It’s also amazingly close to dolphin discovery. We felt so relaxed! I made sure I booked the couples massage early after booking Zoetry because there are only a couple times each day you can book those. We caught sunset each day and honestly their property is one of the best to view right from their pool between the beautiful palms. I know everyone says to go into town try the local food - but Zoetry had so much to choose from and Everything was great! Bottle water service - great margaritas - why go anywhere else? We did arrange a golf cart for two days - we used Zoetrys because we didn’t need to take it back - it was ready right in front of the hotel - you book it for 24 hours (4pm - 4pm next day) planned correctly you would only need it for a day or two. There are a bunch of speed bumps and the carts are gas. Scooters seem faster :)

Pros- location is perfect on the southeast side of island, feels exclusive and secluded, property is quiet, gorgeous very private beach that is idyllic, food was some of the best ever in the one restaurant that is open. Service staff are some of the best around, and I tipped accordingly. Room large and bed while somewhat firm was comfortable with nice pillows. Nice beach dinner however lobster was overcooked. Jacuzzi was nice when warm however took a while to get warm, more than the hour staff reported. Pools were very nice and wood deck was amazing. Cons- front desk support was very poor although they were nice, didn’t pay attention to details of my requests, didn’t seem to follow up with things or requests. Also, I initiated contact for transportation scheduling both ways. Room service although very fast didn’t taste as good as restaurant, some food was soggy or cold, didn’t send condiments like salt/pepper, ketchup/mayo/mustard, butter. Standard things seemed to be missing. The facility is very dated and there is a bad sewer smell in the lobby bathroom. The rooms are in desperate need of updating. Overall, 3/5 rating. Was expecting more for zoetry property which is the ritz Carlton of AM resorts. The location is nice, quiet, food is amazing. Rooms are outdated but ok. I would probably give one of the newer updated properties a chance but would definitely stay here again.