Village Inn & Suites

Noise all night and got very little sleep.

The front desk person was excellent. We went to the first hotel room and we smelled smoke in the room. We went to the front desk and explained the issue. The front desk person was very cooperative. He came down and said he would move us. We went to the second room and we could smell smoke( it wasn’t as bad as the first). I said we would not stay at this hotel. The customer service as I said earlier was excellent

If you advertise the room to be smoke free. That’s what it should be.

Room had no heat on the coldest day of the year -30 . Staff came quickly to room got the air running said it would take about 25 mins to warm uo. So i left for 40 mins as it was too cold to stay in the room. When i came back it was still freezing i felt the air coming from the vent it was cold. So i called front desk again thats when they offered me a heater that i had to go pick up and set up. Went out had to get a second heater. Room was still way to cold so i left again while waiting for it to heat up come back few hours later this time room still freezing and both heaters now not working. At this point i had enough packed my stuff went to front desk (it 1130pm - 12am at this point) told them i was leaving it was to cold to sleep in the room. Thats when they finally offered to switch room) but i was too upset that i paid for a room that i couldnt stay in all day they could have offered me a new when when this issue first came to light. Now im trying to get my money back and im told there is no guarantee ill get it bc the room was non refundable and in a contract. What id like to know is dont they have a contract they have to follow when it comes to room quality. It was so cold i had a winter coat on the whole time. I may a well have just slept in my car it would have been warmer. Also to make me get my own heater and hook them up myself just for them to stop working and then offer. To change my room 9 or 10 hours later when it late and i had enough. Complete bs.

My husband and I booked a 3-night stay. We arrived late afternoon to a chilly room and were surprised to find a portable heater set up for heat; the wall thermostat was not functional. The amenities were very basic, as expected, however we noticed a few items of neglect, especially during cleaning and re-stock each day (bed left half made, no bath mat, ice bucket liner not changed, light bulb missing from lamp, a large muddy spot from damp footwear left unattended for duration of stay). Parking was also very limited on site, so off-site parking was necessary on occasion. We simply didn't feel like valued guests.

Room was okay could have been cleaned better like dusting and more deeper, heat wasn’t working great so they provided a portable heater that did a little. Front desk girl was nice and accommodating but overall wouldn’t stay there again unless o had to.

The location was close to the rink where we had our kids hockey games.

No elevator, hard to walk up with the bags to the second floor. I thought I had booked a room with 2 beds, got a king with a pull out couch, which was the most lumpy and springy mattress I have ever seen. Tried to make the best of it, but had to ask for extra bedding and pillows. That should have been ready in the room when they knew it was a room for 3. Added some extra sheets etc on the couch mattress to try and make it a bit more comfortable. The breaking point was the fact that cold air was coming out of the vent, clearly the heat was not working.The hot water would not get hot, just lukewarm. It also stated a smoke free room, but the lingering smell of cigarettes was present in the room as well as a cigarette hole in the curtain. We ended up checking out after the game and staying with the team at another nearby hotel at around 11pm, and when we voiced our concerns primarily about the heat, she said, "yeah, it's cold I know, sorry". Clearly they knew it was an issue and didn't think we would notice? Extremely disappointed and it was a waste of our time and money. It was a complete let down.

Were there for a hockey tournament, breakfast was good. Restaurant was nice to have in house. Older inn but they are working to up date it. Staff was friendly and accommodating

Complimentary breakfast is excellent, lots of choices. Only problem was our heating broke and they did not seem to send anyone to fix it but they did give us a portable heater.

i really love this place because it’s quiet and safe and the staff is very friendly

Awful. No heat, asked for assistance and was told there MIGHT be a maintenance person on tomorrow. Fan is blowing only cold air, room is freezing. Curtains are ripped, dated hotel with only updated flooring and furniture. Canceled Saturday night room and demanding compensation. Others on our floor were given space heaters for their rooms- it’s obvious the heating problem is not new, yet they continue to book and charge people. I was also told there are no other rooms to move to with heat. Unacceptable. Absolutely horrible experience and will never book a quality inn again.