Hilton Mauritius Resort & Spa

We were on half board unfortunately most of the facilities and food were with supplement. We had dinner at the Indian restaurant and the food served with supplement price were not to our expectation. When we returned in our room we found chockroch and have to call room service to do pest control. On booking.com site we were asked to choose our room. We could not do so and on our arrival at check in we were asked to pay for supplement. The wifi were not stable all through the hotel site. Moving from our room to the hotel reception, restaurants or other hotel site you loose the wifi and need to reset.

Hotel have to review their terms and conditions for those clients booking on half board basis. (e.g) at the restaurants most of the menus were with supplements and facilities offered were payable such as the room bar.

Everything was great, from the room to the food to the beach. The color of the ocean and the staff. it was a spontaneous arrive yet it was beyond expectation.

Quiet, nice and maintained garden, fantastic and clean beach with distant view of La Morne, nice bar on the beach. The included breakfast and dinner was very good and varied from day to day; picturesque restaurant (Pomme d'Amour Restaurant) opened to the garden.

Background music in the restaurant could be more refined and subtle. Sometimes the music from the beach bar (featuring some events) was too loud.

The facilities was nice.

The service was poor. The room was not worthy of a 5 star hotel. The verity of restaurants was limited. From this experience I decided not to book at Helton resort again!

Amazing stay 🙏💙The beach, restaurant and reception staff are the best and so helpful! Thanks Remi for the great sports activities? Isabel is the best massage expert I met in my life (from hilton spa) The location and the facilities are amazing for single travel or travel with family?

All was amazing

We loved everything about the resort. Perfect holiday.

I loved the food and the service at the Coquillages and Ginger Thai Restaurants, as well as the quality and variety of the breakfast buffet. I enjoyed the thematic buffet dinners, especially the Mauritian Night. The whole resort is a picture-perfect tropical paradise and there are so many free fun activities from kayaking and paddleboarding to table tennis and volleyball, to name a few. What I loved the most is that you can contact the Resort at any time via WhatsApp and they will help you whether you have an issue with your room or are in Port Louis and for some reason cannot get in touch with your driver. A very special thank you to all the amazing staff I met at the Resort: James, Mihi (Coquillages), Eric, Natascha (the girl in the towel hut that always brought the sun out with her smile), Djiovan, Patrice, Douaa, the girl that cooked our eggs every morning with the utmost professionalism, the boy at the breakfast/dinner buffet that would always bring our dishes to the table, and so many more whose name I unfortunately did not memorise.

This has truly been the most difficult review I have ever written. Usually, it's either good or bad. However, as amazing as some professionals are, others can make your holidays in paradise truly feel like a nightmare. Incidents happen and James, the Food and Drinks Manager, could not have been more understanding, helpful and attentive. He showered us with love and care and truly made up for an unfortunate incident at the buffet. Sadly, as more and more guests arrived, and the cleaning personnel got overworked and overwhelmed, their manager failed to recognise and solve the problem to the point our room door was left open and unattended while we were having dinner. This is what happens when one person is in charge of several rooms and is constantly being asked to multiply themselves. As a manager myself, this is the kind of situation which is not the overworked employee's fault, but the manager's responsibility to allocate more resources where they are needed. Even though they tried to make up for it and the late check-out was much appreciated, to this day I cannot understand why they put an expresso machine in our room. We asked for the towels and the bedsheets to be changed and the dirty cups and glasses to be removed. We were already there for over five days and the bedsheets had never been changed. What's worse, we went on two excursions and spent most of our time at the beach doing watersports and taking pictures. So, we don't know how many times our room door had been left open or how many people entered our room. I don't wish for anyone to be punished because they're overworked, I only wish that management holds middle managers accountable and strives to do better.