Quality Inn Bessemer I-20 exit 108

The room was dirty, it felt old and cheap. The beds were rock hard with three half pillows with very little filling. The towels had permanent stains from the years of use. The hot water lasted for a minute or two before turning cold for the rest of the shower and other guest. Considering the new hotels around this one, they will need to do a major renovation to attempt to compete.

Lots of parking, had a pool, and great room for the price.

It was filthy!!!!!! Nasty!!!!!!!!!!!!!

Check in and the room was fine.  I'm leaving a low rating because both Expedia and the Choice Hotels/Quality Inn  website list the pet fee at $20 per pet.  However, the hotel charged me $40 per pet.  After I'd paid, I double-checked the price on Expedia and went back to the front desk a few minutes later to get a refund for the difference. The receptionist told me that the hotel can't control what Expedia lists, and that $40 is their fee.  I later checked the Choice Hotels website, and it also lists $20 per pet.  When I pointed this out at checkout the next morning, I was again told the fee is $40.  This is not posted anywhere in the lobby, and, when I asked for this policy in writing, the receptionist could not produce it.  The onsite manager was sympathetic but said she couldn't authorize the refund.  She took my information down and said the owner of the hotel would call me.  Later that day, the manager called and said I would be refunded.  I presumed the refund would go through that day, but, after the refund hadn't posted 4 days later, I called the hotel to inquire.  The same manager said the refund would take 3-5 days to process. All this is to say, this was far more work and annoyance I wanted on the first day of my "vacation."  The pet fee is a complete bait-and-switch.  I do hope both Expedia and Choice Hotels addresses this with the operator of this hotel.

The room smelled of urine, there were bugs in the bathroom and the sheets had nail polish stains and cigarette burns. This was a non- smoking room!!

There was a huge pee stain on my bed cover. The room was not very clean. The curtains were broken and would not close. The air conditioning made loud noise throughout the night. I will not stay here again.

Very basic no frills place to stay. Room could have been cleaner. On a tight budget for last minute travel so made it work. Would not stay here again.

👍

Lady working the front desk at night acted like I was an inconvenience to her for having to do her job. Not helpful at all.

Great stay for me. Stafff was friendly and helpful.