Holiday Inn Express West Point by IHG

Comfortable beds and pillows. Basic

Everything was great - no issues

We checked into our rooms and decided to go to the pool. The pool needs cleaning at the bottom, the sauna needs tlc, there needs to be more towels in the pool area, and there were ants in the pool shower. I did not see, but my kids and their Dad saw them. That night, as we were winding down, we noticed ants on the desk in the room. Okay, we think it's just one ant, but come to find out the desk area was infested with ants going down into the floor and the drawers. They were crawling all over our stuff. We immediately called the front desk and started packing up because, new room or not, we weren't staying in that hotel. She came up about 10 minutes later after initially telling us she didn't have any rooms on the phone. We settled into the room above us , and it was decent. My complaint is that this was very inconvenient to our trip, we would like a refund! The entire building needs extermination

Dirty room. Had to switch. Food in the pullout bed. Front desk was kind of condescending. Won’t stay here again

Perfect. Ty

I like the clean room

The staff was nice. The place was clean.

The room's noise insulation is not good. You can hear people talking in the

Excelente

Great stay