Quality Inn Arab Hwy 231

The room was very dirty. No house keeping staff to clean after a one night stay. Scheduled to stay four but only sleep one night and checked out. Asked to be charged one night because I left the second day after getting off work. This place is a disgrace to all quality inns. Check in staff was not pleasant. Dirty shower.

This place was awful! The hotel clerk's were NOT nice! The room had A/C problems staying cool and they would NOT move me and special needs son to another room! There were roaches in the vents! NASTY PLACE!!!

The Quality Inn in Arab was close to the event that we went to Arab to attend. The price was ok also. The room was clean and smelled pleasant. That is about where the good qualities ended. The pool was closed in May. The complimentary breakfast was VERY sparse. It looked like they has pressure washed the side walks and walk throughs. This left a puddle of water and the bottom of the stairs that you had to avoid each time. The young girl that was there when we checked in was pleasant. The other lady was not. We had to go back to the office to have our keys redone because at check out, they no longer worked (we stayed 2 nights). If you just need a place to sleep and don't really expect much from a hotel, then this would work for you.

When we arrived the first thing that did not work was the television ,phone. The 3rd night neighbors woke us up at 2:30am. Couldn't get manager, wouldn't recommend staying here. Could not get any response from the manager or the police about the noise.

To the rude middle Eastern woman at the front desk, don't worry about "hating to allow service dogs" and the tremendous amount of money you claim they cost you. This time a service dog didn't cost you a penny but your rude attitude did. We drove the extra 15 minutes to Guntersville and stayed at a NICE HOTEL with employees who know what kindness, friendliness and customer service is. I guess I could've stayed there and stared out the window at the McDonald's, but instead I opted for a balcony with a lake view, with my service dog laying right beside me. Weird, everyone here welcomes us with open arms and loved that my service dog was with me. Word of advice, you keep bumping those gums about how much of a problem service dogs are and expect a letter from the Federal ADA enforcement people. You actually have the nerve to complain about the added cost a service dog costs you, while charging people $101 up to $120 a night for a room with a bed!!! Yeah I'm sure you're really losing money at those rates. To any potential customer, save time and drive the extra 15 minutes where you will have a choice of many places to stay instead of this one story dump! I'm going to include a few pics from where I stayed at the Wyndham Garden Lake in Guntersville.

Management is rude and can’t help supposedly! The air worked on and off all night and we kept having to reset it before it got cool again, got up went to the pool (which we asked before we paid if the pool was open was told yes ready to go) and it was green and stuff floating all in it! The shower made loud noises and the toilet ran most of the night and wouldn’t flush properly! They refunded me after 2 hours on the phone during a family reunion but it will be 1 - 4 business days before we get our money back!

stains/ chair n rm,no light covering over bathroom light, patched walls rm/dining rm,unprofessional, rude inconsiderate staff. Car alarms going off 3 hrs. keys stopped working every time left rm. AC, Tv volume, fridge, poor. Worst stay

I stay at hotels a lot and this place is the nastiest place I have ever stayed at. The outside looks well maintained, the landscaping is good. The rooms are just filthy. Nasty carpet, nasty chair, nasty bedding. Stains and cigarette burns on the carpet and bedding. It’s a smoking room and it appears that someone used the drawers of the bedside tables as ashtrays... burn holes and ashes in the drawers. The refrigerator was nasty and even on maximum, it was not cold. The television was not working. The lobby was locked at 4 pm when we arrived. Rang two different buzzers and finally called an emergency number to get someone to check us in. We left for a few hours and when we can back neither key worked. There’s no way this place is worth the price I paid... or even half of that.

I would not have stayed here if wasn’t the only option. Front desk was very kind and accommodating. But my 6 year old looked in the bathtub and saw bugs. He obviously refused a bath/shower... no amenities at all. Just a place to stay (cautiously) when you’re in town

The hotel is a nice, older property. Clean and comfortable. BUT...if you reserve for two nights and check out a day early getting a refund for the second night is NOT an easy process. I arrived on a Friday with plans to check out on Sunday. Plans changed...checked out on Sunday. Didn't look at receipt, but it showed a credit balance for one night's stay. When I got my credit card statement, it showed a charge for the 2 nights. I called the property FOUR times, but the manager was never in. No one else can put through the credit. I called Choice Hotels (offshore) customer service. They call the property and then told me to call back in the afternoon as the property manager would be there. When I called back, they said the credit had already been sent through. SO....watch your bill and credit card statement if you check out early!