TownePlace Suites by Marriott East Lansing

It was very close to the soccer facility where we were playing

I was going to give this place a 5 star review because location is nice if you’re on a work trip, staff is friendly, and the room was clean. They charged me $860 which was pending and I planned around that, but then charged me ANOTHER $818 without dropping the pending charge. I’m lucky to have a credit union who doesn’t penalize me for being $1,200 over my limit, other people might be SOL if this place did that to them. Called the bank and they said the hotel has to drop the charge. Someone who works there is incompetent, manager kept repeating “we already dropped it” well obviously not. Even the bank is calling them incompetent and the charge is not dropped.

Great place friendly service

This hotel suite was really nice and it’s great for families

I was double charged I paid prior with booking.com and when I arrived to the hotel I paid again plus my deposit. I called customer service and they spoke with a nice lady at the front desk provided her the information but that still was no help. So i had to contact booking again and they said the hotel shouldn’t charge me but the hotel said they had to have a card on file it was just a mess but my stay was good. Booking.com will have to pay me back the hotel said so i will just let my bank handle this. But this hotel was great.

My family and I stayed in a two bedroom, one bath suite at this property six nights. The property was well kept and the room was clean. The furniture was dated and the sofa and chair sat very low. The toilet in the bathroom was extremely low and hard to use. It had been four weeks since I had a knee replacement so it was very difficult to use the toilet. I had to use the lobby toilet to do number 2. The daily breakfast was great, as there was something different offered each morning. We had a terrifying experience within hours of checking in. The clerk mistakenly gave our room to another guest. Two male guests entered our room while me, my daughter, and granddaughter were preparing for bed. We were caught off guard and very afraid, but they quickly left. After clearing things up with the clerk, we were offered ice cream and points on my Marriott account for the inconvenience. The points equated to a one free night stay, which I feel is unacceptable for our terrifying experience.

Nicely laid out and quiet equipped for long term stays

It was close to the laboratory where I work, the room was clean and spacious, breakfast was adequate

I expected room service to be more attentive. I had to leave the accumulated garbage in front of the room door