SpringHill by Marriott Centreville/Chantilly

I arrived at 1 pm and the room was ready, but the manager wanted to charge an additional $50 for early checkin. I understood that checkin time is officially 3 pm and that the room may not be ready early, but if the room is ready, why not let the customer in? The lines will be shorter for everyone at 3. I have checked in early at hundreds of hotels and none has ever had such an unfriendly policy for customers.

Safe, clean and quiet. Friendly service

Friendly staff, clean, comfortable rooms, plenty of food for breakfast, including non-dairy milk options.

My room was changed before I checked in without any notification. I asked the front desk about it and I was told I could call the manager but they didn’t have the availability for the room I booked. The next morning when I complaint about being given the wrong room. I was told nothing could be done because I booked through a third-party. That night I was able to get the room I booked, however that room at issues bathroom didn’t lock, bathroom exhaust didn’t work causing the fire alarm to go off from steam. When I initially complaint about being given the wrong room. I was told nothing could be done because I booked through a third-party.

Convenient to restaurants and shopping

Bed was extremely comfortable!!!

The location is the best for what I need.

Personnel was kind and pleasant. TV service provider was not working for 97 percent of our stay.

The room was very clean, we arrived 3 hours early so I asked if there was a possibility for early check-in and they charged me $50.00. I think that was a bit unreasonable. I would have pay 30.00 about 10.00 per hour without rebuttal, but 50.00 was ridiculous. I reluctant paid the fee only to get to the room and find there were small things that may have been overlooked due to the rushed check-in like there were no bags in the trash cans so we improvised, also the tissue box was 4 sheets shy of empty, and the bathroom had only 2 bath clothes when they knew that the room was for a family of 4 but I guess the way they saw it is if you request an early check in then you get what you get. So not a huge issue to them but it was to us because 50.00 is a bit on the pricey side to not be fully stocked with the necessary items. I'm an ex- hospitality worker and small details make all the difference most times. In hospitality everyone knows it the tissue is blue or orange renew the box.

Breakfast was not as expected in a Marriott. They has sausage on Saturday and Sunday. No bottled water in room and if a guest is only staying for two nights the room should and is expected to be clean after the first night. There are standards as to why people choose certain hotels. I was very disappointed in this hotel.