The Cumberland Hotel - OCEANA COLLECTION

Love this hotel. So cool love the decor and staff are so nice. My go to hotel when I land at Bmth.

Great location, friendly staff, family room with balcony at front of hotel very nice

It was nice staff were very good the room was nice enjoyed staying there. Thank you.

Amazing location - excellent view. The pro's excellent staff, restaurants, facilities. Cons - dated, rooms looking old. Minor stuff with us - TV didn't work, shower too hot, rattling air con Needs significant modernisation.

I was given a room right by the lift which meant noise was ongoing as there would be a double ding sound each time it reached a floor, and a beep sound each time someone pressed the button for a lift. The towels provided in the room had a nasty stain which put me off using it. The lift is super tiny and can only fit 3 people max, and you sometimes have to wait a while until it arrives and providing there is space. I would have taken the stairs but had heavy luggage. On the morning of checking out i received an invoice through my room door for my stay even though i already payed everything in advance, and when checking in it was confirmed that everything was payed for. I called reception who said i should not have received the invoice and were apologetic. At check in i had to provide a card in case of damages etc. The hotel took 1p out of my account. I know 1p is not a lot but surely money should only be taken if there is a need? Or perhaps to was to check that it was an active card with money. Overall what made the experience bad was the location of my room being next to a lift so noise was ongoing as there were people coming back very late, and the early risers. In terms of facilities you can use the indoor pool , sauna and mini gym at the sister hotel next door. You would have to ask for a towel from your hotel though. The changing room had lockers which were out of use so leave your belongings at your own risk in the locker as they do not lock.

We have stayed here many times however the hotel is dated and in need of a make-over. one of the two rooms we had, had a sink not draining, shower was not the best, water was not provided, rooms are not sound proofed, so can hear what is happening above and next door and tv misplaced in the room. The lift is an issue at busy times you are waiting a while to go up/down. The outdoor pool is a plus and breakfast is adequate - extra costs for omelettes etc. The staff are great. Parking in car park is not included and tight space.

A lovely stay for the me, wife and two kids. Helpful staff

Like the outdoor pool and great location for walking into Bournemouth in the evening. Breakfast was good.

We had a very pleasant stay visiting family. We found the staff friendly and the hotel clean and comfortable. Many thanks.

We stayed here as it was our 1st wedding anniversary and we were married at the hotel. It’s such a friendly place and the food was great. Our room was a little outdated and definitely needs a refresh. We were also a little disappointed that we had to pay £12 parking. This was due to us not booking directly through the hotel.