High Bank Hotel

Location, but that was it.

Bags of rubbish everywhere on arrival. Front gardens unkempt, abandoned car in the car park. Light in hall way constantly turning on illuminating our room all night waking us up. I did speak to staff but he said he couldn’t do anything about it. Cleaning is not a night priority for the owners of this hotel, filthy carpets with stains on the walls, old cigarettes under the beds, the list gos on.

Staff are always great and a quiet place

WiFi is really bad unless you're in certain rooms, need better curtains or blinds

The room had not been properly cleaned. There was a 2 litre bottle of ? under the bed, the long window bay sill was dirty, like garden soil dirty. The blinds had slats missing. The shower head and handles/taps were dirty. There was nowhere to hang you towel or clothes in the shared shower/toilet ref shower. THERE WAS NO HEATING!!! I had to call at 4 am in the morning to complain about there be no heating. A flick of a switch by the receptionist at their desk, apparently, and it was on! Why was it not on before. I was sat hugging a radiator at 4:30 am, with a duvet over myself. I was not able to sleep till around 5 am!! 9:30 am BANGING.. as is SLAMMING BANGING woke me up. I called reception and explained I needed more rest and sleep, having got barely any due to the failures of the hotel (I cited my 4 am call to the night receptionist). A couple more hours, say to 12 noon I said. Fine, the very bad receptionist said, we will charge you £6!!! I asked to speak to a manager, the receptionist said they were busy, instantly. I explained that as a client, I was part of his busy, please let him know. The receptionist put the phone down! Not in a good way, tired, aching. I made it downstairs to seek the manager.A cleaner, elderly at is seemed with some authority, asked what the matter was. I explained. Stay till 12 she said. On leaving just before 12, I spoke to the bad receptionist, asking for them to get the manager to call me, so I could speak to him about all the issues I experienced. I have received no call.

The room was good and the price excellent

I had to clean urine off the toilet before i could use it, never used the shower it was not cleaned either and hairs just outside the cubicle such a shame

Needed one night for work. Did the job for the price. Free parking is always good.

Broken tiles in the bathroom could be repaired. Broken blinds in the room let light in.