High Bank Hotel

Staff

Bed comfy

The hotel staff were very friendly and helped carry the luggage. The room was also quite clean.

It’s not located in the city centre, but we already knew that when we made the reservation. Also, the hotel does not have a lift, so if you have large luggage, you will need to carry it yourself, but the staff are very helpful and will assist you.

My car was damaged and upto this moment the hotel refused to show me the CCTV of who did that to my car . The receptionist (male ) was making advances to my Patner. The staff there are not helpful and refused to cooperate with me in finding the person who smashed my car overnight

The male receptionist made advances towards my partner, my car was damaged overnight

Need to have more of an eating area and facilties so people dont eat in.there rooms keeps floors cleaner Needs a vending machine and washing machine and dryer to help people who are there for over a weeks stay And if the facilties ie mattress is broke ie springs broke then the hotel should replace it or put u in another room not say there's nothing we can do and make the person pay more.money to.upgrade cause its all u have u should comp the person as.uts your fault not there's There was one member of staff at reception that wanst helpful at all he didnt want to help ne I ask for a quote to stay longer he looked at me as if to say I cant be bothered he was laid on sofa in reception area Which to other guest isn't welcoming There are 2 members of staff that are loverly and just a great asset to your hotel the young lady and the guy with the glasses on so.helpful nice and a pleasure to talk The cleaners talk.in there language way to.loud on a morning most of the day u can hear there conversations in my room which is not good may I suggest splitting them up giving them rooms each to clean Cause when they clean the same room. Together they are just so loud talking there's no need The hotel in general is a good one and I would recommend it to.other people but it is on the border of going the wrong way I hooe these comments are seen positive not a negative I.think if u fix a few chinks in the chain you would see a big difference in rooms that get occupied in your hotel

Hard to tell arrived in the dark

Everything. The 3 Rooms we were allocated had things missing, kettle, ceiling light, towels & the added extra of food debris on floor. Mould on sheets & badly stained mattress & leak stain on the ceiling.