Coconut Grove Holiday Apartments

Didn't get my deposit back

I didnt get my 100 dollar bond back

The whole place is aged and needs a good coat of paint and facelift.

Other reviews mention bright walkway lights, but my room had thick curtains that blocked out all the light. Rate was affordable, but if you have pets, the pet "fee" makes it less affordable. There are other pet friendly accommodation options that are cheaper overall. I would say that this is what you can expect from low budget accommodation, but I found a hotel in the city that is pet friendly, charges similar prices and is about 10+ years newer. To those saying their security deposit wasn't returned, please call your bank. My security deposit never appeared in my bank account - not even as a "pending" charge. I had to speak to my bank to confirm that it was definitely processed and returned as I couldn't see the proof.

Room smelled like wet dog whenever fans were off. Not sure why they charge a $50/night pet fee if they don't do any extra cleaning after a pet/dog has stayed. Carpet felt sticky to walk on, like a nightclub carpet. Entire building is in disrepair, with visible rust and concrete crumbling. Rooms do not look like the official photos... At all. After my truly awful check-in experience I was too scared to report any issues during my stay, for fear they might keep my security deposit. Multiple past reviews from 3 months ago to 3 years ago mention plumbing noise, which I also experienced. The owners clearly do not care about, nor do they budget for any repairs or maintenance. Pillows were flimsy and flat - I ended up bringing my own (mine are from Kmart and even they were 10x better than the pillows provided). There are signs around the common areas warning guests to be "respectful" and not make too much noise, but I'm confident the plumbing makes more noise than any guest could. Also the staff leave site at 3pm most days so the only option when you inevitably hear loud guests late at night is to call police. I heard people yelling at midnight on a Monday. I stayed for 26 nights but I wouldn't recommend that anyone stay longer than a few nights. The coded gate access to the carpark and a different code to the building only give basic protection and a false sense of security; you can tell by the very worn keys on the keypad and the identical instructions I was sent weeks apart, that they never change the codes. About half way through my stay and after another regular night time disturbance from loud neighbouring guests, I found a large knife wedged in a garden bed. Staff only cleaned my room once during my 26 night stay, and it took 10 minutes (so again, not sure what the $625 pet fee is for).

Quiet &good security

Nothing very relaxing & quiet

The pool.

Our room was flooded. The room we got replaced with was filthy it took almost 4hrs to get the entire situation sorted. We didn’t end up getting into our room until 9pm at night.