Cape Grace, A Fairmont Managed Hotel

The hotel is lovely and close to shopping and food. On the whole it would have been a great stay except for the security, which was suspect. I was there with adult children in 3 rooms and the third night we were awoken at 330am but questionably dressed woman (who might have been drinking) with loud knocks on all our doors. The next morning I asked the front desk if they had security cameras and they said yes, and they would report the incident to security. A little while later an assistant manager came to tell me that the woman were not guests of the hotel but guest of a guest and they had forgotten the room number. I asked her how they got to the second floor without the actual guest to which she said she did not know. I asked her how she could possibly not have investigated further to find out how they got to the second floor without a guest. She said she would find out more. Fifteen or so minutes later she came back and said she was mistaken, they were actually guests of the hotel staying in a room close to mine. I asked her how the story changed and what facts from security made her change her assessment and she could not explain the change in facts. I told her I had no interest in continuing a discussion if she was going to just try to placate me with a story and not have the backup facts to backup the story. Later on about 30 minutes later the manager an head of security came to see me and told me security was. It breached BUT they were indeed NOT guests of the hotel but guests of a guest. So back to the original story. I have no clue what the true story is but I can tell you the morning prior when I came down super early (jet lag) the one staff member at the front desk was sleeping. I would not recommend the hotel to a friend with what I feel was lack security with multiple "stories" when I felt they were just trying to get ahead of the issue so they would not look bad Sad since the city an the physical structure of the hotel were lovely. I definitely recommend Cape Town to anyone just pick a hotel that takes security more seriously

Bay view room overlooked a ship repair yard that started work at 7-30 am also next to the main electrical box for that floor that hummed noisily 24 hrs a day . As soon as you arrive they take 10,000 rand of your credit card I have been waiting 5 days for its return. 3 emails have done no good . My last visit !

I found across all of South Africa, the friendliness is infectious, and our hotel in Cape Town set the standard. I have to mention the staff first and foremost. Everyone that was a part of our stay, from the doormen to the porters to the cleaning staff to the wait staff, was unbelievably friendly. In nice places, it can feel forced but not once did it here. Good days, often by name, and follow up inquiries on our adventures around the city. The room was quite spacious and had everything you would need. The bed was so comfortable we had a great night's sleep each night. The food at breakfast and in the restaurants (and bar) were above the standards of many fine hotels. On our trip there was a miscommunication somewhere. When we alerted the hotel to the issue, they went out of their way to make sure to meet expectations. Seldom does everything go right and I know this. What matters is correcting the situation. The team did this with flair. This property is a credit to their portfolio.

This recently refurbished property is absolutely lovely. The rooms have beautiful views of tablet mountain or the marina. Great decks to enjoy a sundowner in privacy or head to the patio of the iconic whiskey bar with a diverse selection. Excellent service, delicious food and a stellar location - what more could one ask for!

it’s an amazing hotel in a perfect location . Short walk to shopping , eateries and some very nice restaurants. The attention given to you in the hotel is tops . The people are polite and warm .

We stayed at the Cape Grace for 4 nights at the beginning of our African Trip. Great start-a glass of wine while checking in. Tour of facilities before showing us our room which was spacious and well laid out. Comfortable bed and no noise from neighbors. Complimentary breakfast each morning. We also enjoyed a delicious dinner on our first night. Located in the Victoria and Albert Waterfront area which apparently is the most secure location in Capetown. Lots of restaurants and shopping near by.

We were met with a warm greeting by the hotel staff in a comfy yet elegant hotel lobby. Greeted with a lovely glass of sparkling wine while we completed the registration paperwork and then had a lovely personalized tour of hotels amenities, during which we discovered a discreet bespoke whiskey bar that we look forward to exploring more later. Oh, and with all rooms overlooking the water you cannot get a bad view! Slept like a baby lamb!

A lovely hotel, helpful staff, amazing breakfast buffet. You have wonderful views of Table Mountain and the Marina from the dining room and library and from many of the rooms. Downsides - the pool is more like a large plunge pool, you cannot swim up and down, and it’s quite a small area so I imagine is very cramped in summer - September here is spring - so locals felt it too cold to go in. In the summer the public can come to sit and drink /eat there as well, apparently. Also there is hardly any outside space , the exception is the bascule bar which has some outsides seating but this is overlooking a busy path so not quiet . But atmospheric. This is a great place to stay to visit the lively thriving V and A waterfront area with shops bars and restaurants , as it’s only a 5 minute walk away and very safe to explore. The hotel is really helpful , they can arrange free shuttles into town and have good local knowledge to share. They will take you as far as Camps Bay. As Brits we found it easy and cheap to get Ubers anywhere, compared to UK prices. Every evening they offer free port you can have in the library or terrace area (it’s behind glass) overlooking table mountain and Marina. We had a beautiful spacious room although it was on the other side of the hotel overlooking boats in dock being overhauled so some clanking at times but we didn’t mind. Overall a wonderful stay and a good base to explore Cape Town.

I preferred the "old" Cape Grace with a warmer Cape Town look and interior. Staff is friendly and personal. Comfortable beds. Excellent breakfast. Great location.

This is a 5 star hotel at its finest. The building is beautiful and the architecture and decor is welcoming. The staff is professional, helpful and friendly. They anticipate any need you may have. The food is very good and the availability of different settings to enjoy it is overwhelming. Breakfast? The restaurant has a great set up for a buffet. Casual quiet lunch in the library? Drinks in the library bar. High tea? Dinner back in the restaurant. The guest rooms are very nice and spacious. The beds are comfortable. The bathroom is the same with the added luxury of towel warmers. We spent 5 nights there and we really hated to leave. I would stay there again in a heartbeat.