Grand Inna Tunjungan Hotel Surabaya

Close to everything and the staff were very helpful and friendly

Food service is very slow

Was fine for the price, but the room had a mold smell, and the carpet was covered in stains. Was clean though and the bed was clean and super comfortable. Staff were very nice. Area around is okay, mall is nice, but not much around besides that.

- The hotel location is very strategic in the middle of Surabaya. - Spacious and aesthetic rooms - Parking lot, free and quite spacious - I left something behind and the management informed me and sent it to my home address.

- I got room No. 525 with city views (as requested) but unexpectedly it seemed like my room had no soundproofing so I couldn't rest/sleep all night because of the noise of the highway and even the sound of motorbikes on the road kept roaring and the sound of their exhausts was deafening! - The shower water couldn't flow fast enough and was even slow to just fill the bath tap. - The towels no longer looked comfortable, worn and stiff.

In Surabaya, the Grand Inna Tunjungan is highly recognized for its prime position next to Tunjungan Plaza, its clean and roomy accommodations, and its welcoming staff. It is a well-liked option for guests because of the opulent lobby, prompt service, and general comfort of the stay.

The area, it’s in the middle of the city and very close to the mall and many restaurants.

The bedsheets and pillow covers are very dirty and smelly. The shampoo is mostly just water 🙆🏻‍♀️. The hotel lobby looks like 4 stars hotel, but the room and the service just like 2 stars hotel. The restaurant need to learn how to serve foods and how to serve customers better. We had dinner there and they gave us a very cold chicken satay 🤦🏼‍♂️ and they didn’t give us napkins. They were in rush to push us to pay. Just because they were about to close so they think we deserve their bad service smh and none of them told us that they were about to close. Next time you guys better tell to your customers if you’re about to close than give bad service and bad foods to your customer. The breakfast foods also all cold, even the porridge also cold

Location is perfect. Staff were fantastic

Some parts of the furniture were not in good shape. Soap dispenser was not working, jammed.

Great room, nice, clean, big and comfy. The staffs are amazing and friendly. Very reccomend hotel. The location is quite strategic, near Tunjungan Plaza. Lot of restaurants. The AC is also cold. I dont have any complaints to this hotel. Thank you.

Staff helpfull and friendly , good ambience , near by the mall and strategic, the room very comfy , the food ok for me , i enjoy my time stay there hopefully i can visit surabaya again and stay at grand inna tunjungan with the same experience there

I really liked this hotel , rooms are clean , comfortable , good facilities , staff very friendly and helpful Breakfast was amazing I overate! The hotel's prime location in the heart of the city, makes it convenient for both business and leisure travelers.