Hilton Garden Inn Charlotte Uptown

Everything was clean and nice. Location was great. Walking distance from a lot of restaurants.

The bed and pillows were not very comfortable.

I just wanted to share a quick note about my recent stay and recognize the Guest Service Manager. From what I saw, she was doing a really great job making sure everything ran smoothly and that guests were taken care of during checkin. The line was wrapped in the lobby and she stepped right on in to handle me. I came in town for a concert and was running extremely behind. So her getting me checked in quickly made my day. I also noticed how supportive and respectful she came across with the staff, which created a positive vibe throughout the hotel. It honestly made the whole place feel organized and well managed. Everyone was nice but I want to acknowledge her. I just wanted to make sure someone passed along that she is doing an excellent job.

Great service from the bartender Lisa.

Not being from the area, I called prior to making my hotel reservations and was told that this hotel had a hot tub and complementary breakfast (it also says so on Google). I paid extra to stay here instead of other hotels nearby for these 2 amenities. When I got here, the front desk worker was arguing with someone on FaceTime and ignored me until his conversation ended. Afterwards, he informed me that those amenities were never an option, and I must have booked through an alternative site (even though I called the hotel directly). I asked if there were any other partnered Hilton’s in the area where I could move my reservation for the amenities I had specifically asked for, and he told me tough luck and to plan better next time. As a Hilton honors member, I always pick a Hilton on my travels. This experience will make me reconsider that in the future. The room was average and nice, definitely not worth the upcharge considering the extremely rude staff and lack of basic amenities offered at other properties.

Quick service, friendly staff, super clean

Quick service. Friendly staff super clean

The hotel was in a great location. It was clean established was friendly and courteous.

I think they could do better with the food scene and the prices at the bar we’re kinda high

výhled a poloha hotelu je velmi dobrá.

Hotel nevrátil kauci 100 USD , kterou po mně požadovali na recepci nad rámec objednávky. Velice nesolidní jednání.