Country Inn & Suites by Radisson, Elgin, IL

Desk clerk was excellent..location good..breakfast excellent

Mattress appeared a little old, but comfortable...too many suspicious looking people in parking area..made me concerned for me and my cars safety

No había mucha variedad para ser 3 días diferentes, daban lo mismo.

Más variedad. El hotel huele mal.

Beds separate from living room

We were traveling with service dogs. Front desk person Gary was very rude. He yelled at us and said dogs not allowed in dining room. When told they were service dogs he said still not allowed. When showing him regulations he still was arguing they are not allowed. Says city of Elgin health department said not even service dogs. Asked to speak to manager Chris Gunt she still refused entry to dining room with service dogs. I asked for a partial refund since we could not have the breakfast that was included with our room. Room was not well stocked, had to ask for towels. And wash rags. Vents were full of dust and lint. Overall could have been cleaner

Todo bien

Nada todo bien

The room was clean and cozy , the breakfast was great and staff was friendly . I believe his name was Lionel but he was very helpful over the phone !

No complaints

The front desk worker was very aggressive we parked in the front to unload he asked us to move our car while unloading. We asked for a restroom he said he didn’t have any but once checked in when walking to elevator there were indeed working restrooms not sure why he said there were none and we had to use the one in our room? We used the luggage cart and while getting on elevator he stopped us to tell us we needed to bring the cart back down like he didn’t want us to use the cart? Overall the hotel is dated the bathroom is very dated the tub is a little gross but the location is great. Check in experience was very odd.

Did not like this hotel! The rooms were very small and bathroom was dirty! When I mentioned to the front clerk, her comment was she had no idea! Would have been nice to get some sort of refund!

Room 220 the SHOWER DID NOT WORK AND BATHTUB WAS DIRTY! There was Mold on the ceiling! Very uncomfortable!