Comfort Suites Lake Ray Hubbard

I was a little hesitant after reading some of the reviews but I went ahead and booked the room because it was near the hospital where my husband was having surgery. I'm glad I did. It was clean,comfortable,and the staff was friendly and accommodating. And I got a great price by booking directly with the hotel on line.

The rooms were nice and clean. Front desk customer service was excellent. Cheryl was there to make sure all my needs were meet. The front lobby and hallways were clean and a fresh clean smell. I would recommend a stay here any day!!⭐⭐⭐⭐⭐

There was a problem with the elevator, however they upgraded our room on the first floor to make up for it. The staff was very friendly and our room was very clean. We stayed 2 nights and it was very comfortable and enjoyable.

We checked in to the Comfort Inn and Suites on Saturday, Sept. 19th, 2020 about 4 p.m. As we drove up, the outside of the building is streaked with rust from the a/c units, paint is peeling and chipped, and the parking lot was littered with trash. Upon entering the lobby, the floor looked greasy. The front desk staff was very pleasant. We were given a room on the second floor. As we walked down the hall, we noticed bits and pieces of paper, and other debris on the carpet. When we got to our room, we noticed the door ajar. Pushing it open, we saw that our room wasn't ready, as the beds were stripped. We returned to the front desk. At this time, the desk clerk asked what rooms were ready, and she was told only the rooms on the first floor. We were given another room. During this time, I visited the lobby bathroom. It was filthy, as well. Greasy floor, streaks of who knows what on the walls, and the smell was overwhelming. Our trip to our second room was the same as the first, noticing that the hallway carpets needed vacuuming. Upon entering the room, we did a check for bed bugs, and didn't see any evidence. Our room was supposed to be two queen beds, and we had two full size. Luckily, there was a sleeper sofa, as we would need it. The sleeper sofa was in poor shape, and the frame was bent, but we managed to get it open. The room was clean enough, not perfect, but doable. The furniture was chipped and old, the desk chair was peeling to the point it was just the fabric, and looked terrible. The bathroom was old and dated, with paint and plaster peeling at the door jams. The bathtub was rusting in several places, and it looked like they tried to cover it up with spray paint. The shower curtain rod was hanging at an odd angle. We chose not to use the tub. We were surprised at the condition of this property, as we have stayed at several other Comfort Inns, and all have been above standards. I truly don't know how they pass inspection to maintain their branding. Won't be back to this one until it's renovated, or sold to new owners.

I booked this hotel for a Friday-Monday stay. I wasn't able to make it on Friday evening as I was running behind and had somewhere else to be overnight. I went to the hotel on Saturday morning and was told that my reservation had been cancelled because of a no-show. This was apparently in the fine print that I did not read. The room I wanted was unavailable to me at that time. I was given another room and everything worked out but I was very upset about this as I had just worked a 12 hour overnight shift and all I wanted was to go to my hotel and sleep. Instead, I spent an hour on the phone with customer service trying to figure out the no-show situation. My advice is this: read the find print before you reserve your stay. They will screw you with a no-show cancellation if you don't make it on the day you reserve it for and they WILL NOT CALL TO WARN YOU beforehand. Everything worked out in my case but I still recommend reading every detail of your reservation.

I checked into the Comfort Suites Lake Ray Hubbard on July 9th. After three nights, we found a COCKROACH in the bathroom. When I told the front desk about the incident, they asked “was it only one?” When I replied “yes, but I’m not comfortable staying anymore nights”, she offered no compensation or anything. The customer service was down right awful and yes, bugs happen, but I expected some sort of remorse or offer with a new room. Nothing. We were left to figure out a new hotel room, on the weekend mind you, and had to take time out of our vacation to do so. The hotel we had to go with was double the price. Update: After getting home from vacation, I have called Choice Brands and the hotel and they think reimbursing me for only one night (the night of finding the cockroach) is acceptable because it was only one cockroach. Awful customer service and awful place to stay. BE AWARE.

We used this place to rest and get ready for a wedding, the service was good, the bed despite being very comfortable the breakfast excellent with fruit, assorted breads, juices, scrambled eggs, burger and cereals, you will serve yourself , in the rooms had iron and ironing board which made it easier for us to party,

We are traveling and decided to stop for the night. The front desk attendent was polite. However, as soon as we walked into the room, an awful musty/urine smell hit us. I checked the sheets & they looked clean. I put the baby down and sat next to her to rub her back. Brown bugs started to surround us and I got bit 3 times in a matter of seconds before I noticed them. My husband went to the bathroom, came out and said “pack up!”. The bathroom was unbelievable. Moldy large (think personal size watermelon) holes in the wall. Mold all over the shower. Dirty smear across the other wall. We left and were only in the room for about 10 minutes. The kids were crying about being itchy after laying in the bed and we quickly went to a clean hotel & showered. Very inconvenient at 1am!

The staff is professional, lazy, and not friendly at all.. The layout bed. was filthy and dirty and i would not sleep on mattress because of filth..They never accommodated us on room..I will never stay at this hotel ever not worth it

Rented the room to have my son and his girlfriend near by for festivities on Christmas morning. The front desk staff was quite rude but we managed. Room was clean and the bed was comfortable. When checking out the front desk staff was extremely hospitable.