Sonesta ES Suites Andover Boston

I needed a pet friendly place and so this was great. They put me in a room very close to the exterior door and even upgraded because they didn’t have any more rooms that were pet friendly at my Price. However, the beds seem narrow to be a queen, they’re not comfortable. The AC system in the room is extremely loud and blows directly on one of the beds, making it very uncomfortable. The carpet did not appear to be clean. The grout or caulking in the bathtub appeared moldy perhaps and pieces were missing. Other worn edges on cabinetry. Needs to refresh. Staff extremely friendly and helpful. Not sure I would pick it again because of the HVAC situation.

Arrived at 02:00 to a lovely greeting from staff. Big room and the unexpected included breakfast was a bonus

The staff is very friendly and accommodating.

The wifi was a little wonky. To be fair, I didn’t report it and just used my iPhone’ hotspot.

The accommodations were adequate, clean and the noise level was good. We would have given this a better rating except for the fact that the side area of the hotel in a small patch of trees is used as a drug area. 4 or more people were using it on several occasions during our stay. The hallway also smelled like marijuana. Upon telling the clerk with the dreadlocks, in the morning of 5/16 while checking out, he didn't take an interest in the problem. He told me next time we stay there to let him know when it was happening. I told him it is happening now. He smiled and said nothing further and acted like it was no big deal. He never asked about where the smell was coming from and if we knew where they were staying. We did know. Surprise to him. I am from the area and we recently moved out of the state. We were up there on personal business and are well aware that Andover is an exclusive town. We chose your hotel knowing that and reading the reviews. We will not be back.

It was convenient to the highway. And where family was staying.

I did not like that the lights are on an auto timer. Typically for my kid, I’ll leave a bathroom light on. And we woke up to complete darkness in the middle of the night, which really frightened him, due to the lights not sensing any activity and they shut off. But I learned we could have overridden them. And also the air control in the room is super loud when it turns on! Like SUPER loud. Woke me up every time, so we just shut it off at night.

I didn't have it.

Nothing.

The hotel is nice, clean and staff is friendly. The breakfast had a good variety.

Location is far from beaten path but having a car made it easy to get around. Most places were 15-20 minutes away. Bed was too soft.