Alamanda Palm Cove by Lancemore

We booked a two bedroom suite for our family of four with two young children. We were given a room on the top floor. The balconies are low with a concrete ledge, perfectly inviting for young children to climb, and so our 4 year old straight away climbed the ledge and leant her body over like it was a gymnastics bar. Thank god I was standing next to her because if not, she might have fallen from three stories high. The same experience was had by our friends staying in a separate apartment and we both started the trip feeling uneasy. There was no child safe lock to the balcony, kids can open themselves, so we just had to be on balcony watch all the time. The kids bedroom window similarly had no lock, and could swing wide open to the car park three levels below. I went to reception and was told by the manager that they are aware of the issue and are planning to put some caps on the windows at some point. How terribly slack and negligent. We also found our apartment to be dirty. The kitchen cupboards were disgusting, the showers were mouldy, the carpets must have been 100 years old, along with some of the cushions. The bedside table was so grubby and they had placed an old stained mat over the top of it. The place had a musky smell, almost fishy, which was very off-putting. I asked reception if they could please send a candle or something to mask the smell but that request was ignored. Our friends seemed to have a better apartment than ours so I assume they are individually owned and furnished. Alamanda needs to improve their standards. They are charging top dollar and spending nary a cent on upkeep (or safety). We also found it inconvenient with young children that there is nowhere to get food or even a drink at this hotel. We were offered breakfast vouchers for Nunu next door which we took. Alamanda charges $30 for a kids breakfast which got us a kids sized smoothie and 3 slices of watermelon. Don’t take this offer! If you buy the same kids breakfast directly from Nunu it will cost you half the price. On the positive, the apartment is very spacious with lots of room, so much potential to be amazing. The pools are nice, the kids had lots of fun in the lagoon pool. But even so, we definitely won’t be back, Alamanda.

Location

Bathroom light not working properly

Geweldig appartement met alle faciliteiten die je nodig hebt. Direct aan het strand.

Niets

great place to stay

Our upper-level beachfront apartment was broken into whilst we slept with the doors locked. We were robbed within a few metres of our bed. We should’ve been safe and secure. However, this was not the case at Lancemore Alamanda Palm Cove. It was the 2nd night of our 9 night stay in August. They broke in externally by climbing a palm tree to the outside balcony and jemmied the lock, stole our 3 year old grandson's birthday presents which were wrapped on the table for him to open that morning and over $1000 cash from a wallet. On waking early that morning and discovering the sliding door partially opened, the presents and cash missing we called the police. It was extremely upsetting, especially when the police informed us that they had been in the exact same apartment a few months prior due to a break in where access was gained from the same palm tree and in fact the police stated that there was still finger print dust on the balcony from the previous time police were there Furthermore, when staff members came up they were able to see that even when the sliding external doors were locked at the snib, they could be easily opened.. the police demonstrated the same thing In fact, we were provided an apartment at Alamanda Palm Cove which had been previously been identified by police as insecure due to access by a large palm tree which had large branches too close to the balcony and faulty locks. This is not what we expected or deserved when staying at Alamanda Palm Cove. The manager came later that day as we had requested to see him to arrange a change of apartment or to ask if the tree branches could be cut down so as we could feel secure to sleep that night Kiley Drake, was apologetic but advised the tree was a body corporate issue and nothing could be done without due process through the body corporate and not until Monday. No rooms were available that night but we were changed rooms the following day which enabled us to somewhat relax and catch up on sleep. Kiley advised us that he would make a claim on our behalf to body corporate to retrieve the cash as requested by us. However, after several emails it has become clear that no one is taking any accountability. This experience has been very unsettling. We did everything right, locked all the doors, yet were violated and robbed due to our apartment having a large palm tree close to the balcony which had provided access to a previous break in which Alamanda knew about. Let this be a warning to anyone looking to stay here that like us, in good faith believed our apartment to be safe and secure.

Enjoyed this luxury hotel. Everything included in the 3 bedroom apartment that we needed; even umbrellas. Our room was upgraded to beachfront which was superb. We overlooked the chapel which had weddings most days; helped make it feel special. The ocean noise was relaxing. Location was handy to restaurants and cafes. Numi’s is a must for ice cream. We loved experiencing all the different cuisines and cocktail bars. Miguel’s was a highlight for us; we loved El Greko’s too and the waitress recommended Palm Cove Spritz which we all adored.

The hotel is drowning in lush, tropical greenery. The ocean side is spectacular as well. Suites are large ( we had a 2BR, 2BA suite) with a giant balcony. Bedrooms themselves are not large, but that's hardly a negative since one spends most time in airy living area or outside. Location is great - its on the quiet end of the "strip" with a grocery store next door and within 5-15 mins walk of all restaurants along the beach. We would definitely recommend a stay here