SpringHill Suites by Marriott Chicago Southwest at Burr Ridge Hinsdale

We did not stay at this hotel. We want our money back. The room was disgusting with pubic hair in the tub. We asked for another room and the second room had dried pee on the edge of the tub. Both rooms did not look like they had been cleaned in a long time. One of my sons pointed out how dirty the floors were. We did not put anything down in either room and left both rooms immediately. When we told the front desk clerk about it, she just said that we would have to work with the 3rd party company because they had our money. She then told me that her manager would call me the next day, I have yet to get a phone call from her. I don’t know how this hotel got an 8.8 rating. The hotel must be deleting the bad reviews. The pictures on hotels.com were not up to date as the furniture was old and worn out. I want a refund from either hotels.com or Springhill Suites. Do NOT stay at this hotel. Go next door to the Hampton Inn. They were great. One of their managers even told me horror stories about the Springhill Suites in Burr Ridge.

Room was basic and was has not been updated in quite some time. Furniture was stained and room was not clean.

We had 2 rooms and both had plumbing issues - back ups in both the shower and toilets - not fun!

Comfortable, excellent breakfast. Friendly staff. Room a bit dark. Can make to sign at enntrance to hotel bigger, current entrance can easily be missed.

The room was dated. There were no USB ports in the room. Lamps, table in room was dusty. Very musty odor upon entry. Stains on couch and carpet.

clean

Every thing is good

The breakfast was standard free waffles, scrambled eggs, sausage, and cereal. Coffee, juice, and milk were available.

The internet could have been faster and they need more ice machines.

It was a awesoome stay just the had a smell and bathroom tub didnt drain