Hyatt Regency Hesperia Madrid

Great experience at this hotel. The lounge was great for snacks and drinks in the afternoon evening. Everyone at the hotel was very friendly and accommodating. We had a family suite which was perfect. Breakfast was solid.

Impecable. El personal muy atento y dispuesto todo el tiempo. Supera las expectativas.

Nada.

El trato del personal

Hubo un pequeño inconveniente que no se solucionó del todo

チェックイン時に部屋のアップグレードの提案があり、町を望む側に変更。広くて快適。ベッドサイドにUSB端子口があり、スマホの充電も便利だった。

町の中心部から少し離れていたので、移動は主にタクシーを利用した。入り口は階段で、重いトランクを持ち上げないといけない。スロープがあれば良い。

Localização, atendimento e o fato de ter estacionamento (mesmo que pago) no mesmo edificio. Tem vários restaurantes perto

O preço do café da manhã poderia ser mais acessível. Preferimos ir tomar café nas redondezas.

I stayed at the Hyatt Hesperia Madrid for one night March 2026 -- what stood about this experience was the fantastic quality of the staff -- every member I interacted with was so kind thoughtful and helpful, from the door staff, to the check-in staff to guest experience staff. Staff all proficient in English (and forgiving of my poor Spanish!) The room had comfortable beds, good climate control in the room, complimentary water. The only weak point in the is that there wasn't a desk (which was of minimal concern for me on holiday but would have been nice), and some sort of chair or armchair in the room. But the room had plenty of areas to charge devices and even a voltage adapter which is obviously key for travel these days. Location-wise, it's outside the main tourist interest area of Madrid (a plus or a minus depending on who you are), but it is still well connected - a bus stop with several useful lines right outside the hotel (which took us within blocks of Retiro Park in 15min), and the Gregorio Mañon metro stop is right on the corner. Additionally, even though it's in a less well-known neighborhood of Madrid, there's still plenty of restaurants and cafes you can walk to in 5 min, and even a few off the beaten path museums walking distance - including the Lazaro Galdiano Museum, a beautiful old mansion that is now an art museum. I didn't have to time to explore the inside, but the surrounding grounds are a lovely intimate green space free to enter, which made for a nice morning activity prior to checkout. Again my thanks to the staff here for their kindness and making my short stay in Madrid lovely.