Extended Stay America Suites - Boston - Westborough - Connector Road

The room was decent with a little kitchen for the price.

20 minutes into heading into my room and finally getting changed. Someone was smashing the door open trying to get in it. The staff never figured out what happened. It had me nervous for my safety and on guard the entire stay…. Our phone in the room also didn’t work at all.

The rooms were clean and the bed was comfortable. Shower had good pressure. It was located near restaurants and stores. Decent value for the money. The night receptionist male was welcoming and friendly. The grab and go breakfast was just right. Coffee was really good.

Lack of plugs for charging the phone. One bedside light had the cord on the floor, because there was no plug, so it was completely useless. Parts of the hotel could use a refresh, random spackle spots, uneven painting, carpet worn. There was a foul odor of lingering spices and food in the room from the kitchenette. There were a few shady characters hanging around the outside ( not the hotels fault but made it feel less safe). There was a fire alarm at 430am and everyone evacuated. The FD seemed to take a long time to respond, only to walk in and walk out dismissing the alarm.

Pleasant staff, clean and comfortable

There is no continental breakfast, false advertisement

The individuals at the desk were very friendly and helpful.

The smell of the elevator and hallway to our room smelled like sewage. The “leather” chair was cracked so bad you couldn’t sit on it. The bathroom sink had a large crack which made it unusable.

it was nice and quiet

nothing

Clean room. Everything worked! The property looked kept up. The front desk person was very helpful and courteous!

Since these are extended-stay suites, there were some cooking odors.

nothing.

breakfast is bad. there is only coffee , muffin and bars. TV in the room was not working

The lamps

The refrigerator was too small