Fairfield Inn and Suites Chicago Downtown/ Magnificent Mile

The hotel is entirely renovated, up to date and comfortable.

Nothing to complain.

The location of this hotel is superb - just one block from the Magnificent Mile The room was clean and spacious. No complaints at all. I wish it had a microwave, but this is a minor inconvenience. The free breakfast was mediocre. Poor selection, no fruits, often just 1-2 yogurt options, typical bagels/bread for the 2-star hotels in the US, no fresh pastries, etc. After eating there once, we were eating outside on the following days.

The freshness of the carpets, wall paper, and bath fixtures is appreciated. The front lobby employees were friendly and Courtney is very helpful. From there on, the irritation grows. First, the free breakfast isn’t worth the price (free). The eggs were hard chunks of bland yellow, the sausage looked boiled, and the bacon was a lump of slices in a pan where a few exterior pieces were half burned while the entirety of the lump's center was translucent raw. Seriously! The layout of the space made everything tight to get around and access seats. Just a poor start of a day. The rooms were updated as mentioned but it is noteworthy the restrooms are not well ventilated and the ice maker on floor 13 didn’t work. The room HVAC was an issue for other reviewers and I assumed it was pre-renovation. In our case, it seemed that the system goes into an eco mode overnight where its diligence in holding a room temp takes a break from midnight to 6am. Bed was normal Fairfield /Springhill quality = Eh. Flat pillows or hard pillows, med-firm mattress. Bottom line: My thought was a lower price for a clean space is probably better than an older yet higher priced property with more amenities. I think I was probably correct.