Best Western Pony Soldier Inn & Suites

A hotel with an actual lawn area for pets. Greatly appreciated

Location staff

Nothing

This Best Western is in a great location for doing all the site seeing in the area. Easy access and close enough to walk to a really good local restaurant Miz Zips. The food was amazing there.

This had to have been one of the most disappointing experiences I have ever had with BW and I am a diamond select member, so top tier, spend a lot of nights and money with the brand. Given that I had booked with Priceline because it was significantly cheaper, the property didn't give me any acknowledgement when I mentioned I was a DS member, in fact the front desk staff were both super rude. This hotel might look nice on the outside, but the room I stayed in was run down, the shower title was broken and the shower head didn't line up, leaving a large hole, which is tacky. The linens were old and super thin and dingy, didn't look white, more greyish. It seems when hotels are not managed correctly, it shows. Another great example of unhappy staff is listening to the breakfast staff complain about management and how they never provide enough support. When I spoke to the women I asked them if this was the norm and you could tell by their look it was, how sad. Also, stayed 3 nights and no housekeeping, not even light. Sadly I will not stay at this property ever again, Flag has too many other great options all close by.

The staff was very nice. The room was beautiful and quiet. We loved it all.

Nothing

It had a great site for pets. The rooms were clean and spacious.

Breakfast was fine! Room was tiny: really small. Bed was queen (we knew this when we booked); we prefer king-size beds. The bathroom was also very small and the bath towels were so thin it was hard to dry after showering.

Bathroom...