SpringHill Suites by Marriott Baltimore BWI Airport

I like how friendly the staff were and how quick the check in was.The facility was clean .

To start off one elevator was out of order and the pool area was too hot. It felt like a sauna. The next day after checking in, the second elevator broke down. I went to to my clothes in the room and the ironing board broke and fell down on my foot. When I called the front desk they stated they didn’t have another staff to come to the room and remove the broken ironing board. I had to fold it up and put it back in the closet due to not wanting to carry it down four flights of stairs to the front desk. Last but not least my refrigerator went out one night, not sure if it was defrosting, and the pull out bed was in poor condition.

Your location is good

I had a problem with my room and I was not treated properly. I’m still waiting for a resolution about compensation from one of my stays at that property, I am disappointed in the customer service

The staff was outstanding in every way

The room was clean, the overnight front desk staff was nice and I was thankful to have a friendly, welcoming face at check in early morning after our flight got delayed. The breakfast buffet was good. Good distance from the airport.

I booked this hotel because it advertised an indoor pool and hot tub but when I got there I was told it was under renovation. That really bothered me but I didnt complain at the time. We arrived early morning because of flight delay and there wasn't any bottled water in the room for mom to take meds. While we were given the water which I was told was supposed to be in the room. I was tired and had to go downstairs from the 4th floor after having showered and changed into my sleepwear. That said, only one elevator worked so sometimes the wait was a little longer than you'd want to.

Check in was easy, free parking and great customer service.

The quality of the breakfast was not great. I do not consume pork and the turkey was being picked up with the pork utensil. Smoke smell in the hallway.