Super 8 by Wyndham Edmonton South

We stayed at Super 8 on May 1, 2026 as part of a lacrosse team group booking, and the experience was extremely concerning. At 8:00 a.m., one family discovered a bed bug in their room (with photo evidence) and reported it to the front desk. By 8:30 a.m., another family reported multiple bites consistent with bed bugs. While the front desk staff were polite and apologetic, they indicated pest control would be brought in, but could not provide a timeline. Our team had to leave at 9:00 a.m. for a game, and families understandably wanted to be present for any inspection. From that point on, communication broke down. The general manager was unavailable for several hours. By 10:40 a.m., with no update, families began searching for alternate accommodations for the following night. We were then contacted by the assistant general manager and told that if we did not want to be charged for May 2, the entire team needed to check out by 11:00 a.m. giving us effectively 10 minutes notice while we were all still at our game. We were also told this was necessary so housekeeping could prepare the rooms to be resold that same day. This was alarming, given the potential presence of bed bugs. After escalation, we were granted until 12:30 p.m. to check out. Our game ended at noon, forcing families to rush back, pack quickly, and scramble to find new accommodations. Even more concerning: • No support was offered to mitigate bed bug exposure (no laundry services, no bagging guidance, no prevention advice) • No refund was provided for the May 1 stay • At 5:00 p.m., we were told pest control results would not be available until at least May 5, raising serious concerns that rooms may continue to be rented in the meantime This situation was not handled with the urgency, transparency, or care you would expect, especially given the health and financial impact on multiple families. I strongly recommend choosing a different hotel.

Everything went well it was comfortable, great access to several stores ,eateries, was within minutes to the jubilee . Would go there again.

Short stay , wish could of been a longer stay. Will be back again thanks.

Liked everything except a little pricey but thx all the same

The price

It was a fantastic location and very friendly staff.

Washroom is very small

The service and the breakfast

Pool cleaniness. Very chaotic next to the main desk. Family suites were odd, 2nd bed next to the door.

The staff were very knowledgeable and friendly. Our family enjoyed the breakfast and the pool area. Also, it was nice to be able to do laundry as we came through a storm and all of our clothes where frozen and wet.

I didn't care for the very low toilet, cleanliness of the tub and the icy parking lot. We had issues with the noise levels from the suite above us, ( the noise complaint was addressed right away).

Swimming pool

Pillows