Marriott North Austin Round Rock

Very accommodating. We were in for one night as my son had a triathalon the next morning. We checked out early and then after the race realized we could all use a shower. They let us come back and have the room for an hour and a half. Also, clean and kind staff/management.

I have stayed at many Marriott hotels and this is one of the better ones. The staff is extremely helpful and they make arrangements to give you the convenience of the M lounge on the weekends by having other services available such as breakfast, snacks and an open business center room. The location is North of the main city but that helps because traffic runs in your favor if you are going into the business district and parking at the hotel is free! Lots of stores close by if you need anything extra. The health club room and pool are very nice. Room was super clean and was tended to daily. Only thing noted was no safe in the room but a refrigerator and coffee maker are provided.

Our room was great-comfy and updated! But renovations were going on so only 1 elevator was working and the ice machine was not working on our floor. This was our second time staying there but we enjoyed it!

Long story short. This hotel attempted to hide an $1,800 charge on my credit card for a long term reservation booked via 3rd party. The total fee was paid to the hotel via 3rd party, yet this hotel still felt entitled to more money and charged $1,800 to my card. Had I not been checking my credit while preparing to purchase a house, I may not have seen this and I'm sure they would not have either. Needless to say, this "oversite" or "attempted theft" depending on who you ask... had a material impact on my home search. I reached out to the hotel about this issue and they took over a week to respond. Initially, Jeff, the front desk manager, offered to comp a $3 dollar gatorade that I charged to a room as some sort of gesture that felt more like an insult. I escalated to corporate and I was only offered 25,000 bonvoy points (yes, this is how they treat loyalty rewards members) which, these days, is equivalent to about 3 hours in a motel on the seedy part of town. After speaking to corporate, this hotel offered me 2 free nights at THIS location. Needless to say, I do not trust swiping my card for incidentals with this hotel based on their shoddy (shady) accounting practices. I would advise you think twice as well as there are newer properties nearby that offer the same amenities. Now to the hotel... the hotel has 8 floors with 1 working elevator, which is slow and dirty. The rooms are about what you expect from an aging Marriott property. The customer facing staff are very nice and helpful but the customer service stops there. I am unsure of whether the charge came from the front desk person or the hotel management but I do not trust them with my information. The food at the restaurant bar is subpar compared to what is offered at other Marriott and Hilton locations that bear the flagship name.

An old outlived place that does not maintain the Marriott standard.

Perfect

Clean Nice lobby Comfortable beds