Courtyard by Marriott Cocoa Beach Cape Canaveral

My birthday stay was amazing and Dontay from front office made it special with the room and amenities!

Our family enjoyed a two-night stay at this hotel, largely thanks to Dontay at the front desk. He was incredibly helpful and friendly when checking us in. Later, when our friends arrived, Dontay went above and beyond to ensure they had a seamless experience and helped get our rooms close together. We appreciated the outstanding customer service!

The staff at the restaurant and Starbucks were wonderful

Would not give water to Marriot Members said they did not participate and then charged $5.00 for a bottle of water Was further away from beach then expected

I want to highlight the amazing support I got from the Front Desk, especially from Victoria! She helped me address my room location and was very accommodating. In addition, the bistro has very dedicated, hard-working and positive employees, including Pebbles, Ashley, Bryanna, and Rochelle. We ate breakfast there twice and ordered snacks, orders were perfect every time and the food was great! Thank you for making our stay perfectly enjoyable!

The Restaurant staff was wonderful

Nothing

I cannot say enough about Dontay’s level of customer service! He completely knocked it out of the park. As a Senior Travel Curator; I know, understand, and appreciate exceptional customer service. I had challenges to work through, and he was unfazed by any of them. I am one, happy experience-elevated camper tonight! Marriott, you’ve got a gold mine in Cocoa Beach!

The room was clean, and the bed was comfortable as always.

I felt mislead with a ocean front room that we would have not have been a block or so away from the beach.

From the time I reserved our room with special requests to our checkin at the front desk with Dawson and Dhara to the renovated clean room our experience was 5 star. To be specific I requested an early checkin and a room far from elevators with a view and the staff was graciously accommodating. When we arrived Dawson told us they were able to meet our requests but the room was not yet available - an hour’s wait. He and Dhara invited us to bring our luggage in, be comfortable, Dhara offered us coffee and Dawson gave my husband our parking pass. In less than 10 minutes Dawson came to us and told us our room was ready. Our room had been renovated, was spotless and at the quiet end of the hall. Housekeeping was terrific when requested. All in all the next time we’re in Cocoa we’ll be staying at this Marriott. Other Marriott properties as well as other hotels could learn from these staff members what great hospitality looks like.