Extended Stay America Suites Orange County Anaheim Conv Ctr

In order to get more towels, you have to bring your used ones. They will not bring them to you and will not come by to get them. Hotel was close that was best part.

AC didn’t work, did not get fixed, did not get a room exchange.

Where do I begin? First off, I don’t want to speak ill about the young woman working behind the counter as I’m sure the situation was out of her hands, but we checked in at 4:40pm and were told that our room wouldn’t be ready for another hour or so. Around 6pm! Then once in the room, it looked like it had never been cleaned at all. Dirty sink, hair in the drain, stains on the floor, etc. There isn’t even any shampoo in the shower! I am utterly disappointed with this hotel and will never be staying here again.

Noise everywhere, no blow dryer to dry your hair, the most disappointing breakfast in the world (not continental breakfast).

I’ll start by saying the staff is great. Friendly, patient and def deserve hazard pay. I picked this hotel last minute after a long Disney day. I put that I was Traveling with an infant. The hotel is a government funded facility that houses homeless people and drug addicts. This is a great program for them and I love that the hotel does that to help get them off the street- it should not have been even on the list as a suggested property when traveling with children. I didn’t sleep the entire night because of the sounds of loud yelling and people slamming doors, in the halls, in the rooms. It was dirty. The doors look like they have had several attempts to kick it in. We were on the first floor and one of the windows wouldn’t lock. Did not feel safe my entire stay. The “free breakfast” is also coffee and a granola bar lol Worst part was the door didn’t even securely close all the way. It had a large gap in between the bottom of the door and the floor like a public restroom door that my hand literally fit through. This contributed to being able to hear all the noise of the crack head activities throughout the night None of this is the hotels fault, I put the entire blame on hotels.com for the false advertising of the hotel and amenities. The photos in the ad are NOT an accurate depiction of what I walked into.

I have stay in many of your property but this one offered nothing - basic at best. Not even a shampoo in bathroom. Also, the bath especially shower was dirty. Wow! What a shocking surprise! Most likely a Motel 6 would have had better and cleaner service. Breakfast, what a joke coffer & a sugar wrap up sweet roll - seriously?!

The front desk was very nice and helpful. Very courteous and the place is immaculate.

It was a good stay. Julie at the front desk has great customer service and she’s very nice. I recommend

This hotel was definitely not as described. The showerhead hardly worked. It’s an extended stay so it had stove etc but there was no kind of cooking utensils, or anything at all, like other extended stay hotels.