ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

The property was good. The room we stayed in was a bit cramped and dated. I was hoping for a little bigger room considering the property is a luxury hotel.

It was wonderful experience staying with ITC property, worth staying.. but I am little disappointed since I paid for 3 occupancy but room was tight and we 3 had to accommodate in one bed where as I have paid for 3 and they were asking for extra bed cost

Was swamped with far too many guests,

Service is very poor.

We stayed for 3 nights Bathroom was leaking from day 1 Entire bathroom was getting flooded They took real care in getting it mopped No smart TV in the room Third night we changed the room There was Netflix but bathroom had similar problems less flooding but still there’s leakage from health faucet Breakfast spread is good but the cleaning of tables was not done well enough every time the change over happened

Seems like it’s just bad luck but not only did they give away my breakfast table. They also almost gave away the room I was staying which I wanted to extend. I called them over landline to ensure that I want to extend and my number was taken incorrectly. Then when I tried to extend at hotel, I was told it’s fully occupied the next day onwards. Mr.Vivek from the reception staff helped me keep the room. I don’t expect such confusion in such a well run chain of hotels such as ITC

Nice stay , good staff and customer friendly

Well maintained and courteous staff

I am writing to express my extreme dissatisfaction with the way my late check-out request was handled on 11th May . After a long flight and a late check-in at 3:00 am, I confirmed a late check-out by 3:00 pm with the staff during booking and again at check-in. Unfortunately, due to personal reasons, I had to leave the hotel for a few hours in the afternoon. Upon returning around 2:45 pm, I found my room locked, which I understand. However, when I politely requested access for a mere 10 minutes to freshen up before leaving, the receptionist flatly refused. This lack of flexibility, despite the confirmed late check-out, was completely unacceptable. Being offered to have my luggage brought down instead of a quick freshen-up added insult to injury. This experience significantly impacted my stay at your hotel. While I appreciate general courtesy, basic guest needs like freshening up after a long journey should be considered, especially when a late check-out has been confirmed. This incident has definitely made me reconsider staying at your establishment in the future. I urge you to review your late check-out procedures, particularly for guests with confirmed arrangements. Perhaps offering a short grace period for freshening up, even if a full late check-out isn't possible, would be a significant improvement.

With a luxurious feel and 5 restaurants on-site, the only only issue was the distance from the main tourist area, though easily reached via a hotel car, taxi or Uber.