The Ritz-Carlton, South Beach

Very smelly, loud and hair on shower walls

Very nice

Fabulous stay.

The cleaning staff was not up to Par. We had to make sure our room was cleaned daily.

My family and I booked a one-night stay at the Ritz-Carlton South Beach for Mother’s Day, hoping for a relaxing and luxurious experience. Unfortunately, we were so dissatisfied that we ended up checking out the same night around 8:30 pm. The hotel itself is noticeably outdated. For a brand that markets itself as high-end, the furnishings and overall ambiance felt more tired than timeless. Dining was another letdown — overpriced food that didn’t live up to expectations, and a mandatory gratuity of 18-22% added to nearly every charge, even when the service was lackluster. What truly ruined the experience was the terrible valet service and the unacceptable customer treatment. The valet manager, Manny, was especially rude and dismissive. When my husband went to retrieve the car and explained we were checking out early due to our dissatisfaction, Manny questioned him aggressively and made him feel uncomfortable, as though we were doing something wrong. His behavior came off as discriminatory and entirely inappropriate for a service-based industry. To make matters worse, another family member had “self-parked” his motorcycle with VALET and was still charged the full $65 valet fee — yet Manny made a big scene about it, as if it were some kind of inconvenience to them. It was unnecessary and unprofessional. Needless to say, we will not be returning to this location. Next time, we’ll be staying at the Four Seasons — where hospitality still means something.

Hotel is rundown and in need of an upgrade. Disappointing for a Ritz

Disappointed is an understatement. When I arrived, the trash in my room was overflowing and smelled. There was very little service at the beach and pool. They minimized their menus at both, so little options for food. The phone in my room was broken. Overall, just not a Ritz Carlton stay. The Loews next door has much better service and product for substantially less.

Nice property on the beach. Friendly staff.

Beautiful hotel!

For an ocean view room, I was first assigned to a room in an auxillary building with a shabby, near broken elevator and on the 4th floor with palm trees blocking most of the ocean. After complaint to the front desk, they moved us to the main building with a real ocean view. So, excep for the first front desk staff who gve me the initial room, the other staff members were very nice, but the facility is not really close to 5-star.