Renaissance Pittsburgh Hotel

Likely one of the worst hotel stays we’ve had in the last several years. As an Ambassador Elite with over 150 nights last year, I’m embarrassed to say I spent $500 for a night at this disaster. The hotel is under renovation, and the lobby alone is a huge danger zone. The elevators could take 10+ minutes. The lounge was scheduled to open at 5pm and we waited outside for over 20 minutes for the attendant to open the door. Once inside we we were greeted to a disgusting choice of offerings (pictures attached) and an attendant who was equally unpleasant. Breakfast in the lounge consisted of no coffee cups, no actual coffee and no attendant. The food offerings we picked over and not replenished. We went to the front desk and requested a voucher for the restaurant, which was only slightly better. We were told this hotel was transitioning to a new concept (Elderberry-possibly Autograph), which will be necessary to shake the stink off this property. Avoid at all cost.

Great place to stay in Pittsburgh. Beautiful old building that has lots of updates in the rooms. Spacious bathroom, comfortable bed, and convenient outlets.

The bar was under construction.

Parking options were poor

Pretty good experience. Our room was 1223--very clean and comfortable. I think it is a junior suite. Looks over the river and ballpark. We only had one night, but I was tempted to stay another night. The downside was that the hotel is undergoing renovation--our room was not affected but I don't know if other rooms were affected. What did affect me was that I had planned to eat in the hotel as my husband was at a business dinner. One of the hotel restaurants was under renovation and closed and the other restaurant was booked for a private party so there was no where for dinner at the hotel. I asked at the desk for options close to the hotel but they didn't seem too eager to help. We were eligible for the concierge on the 14th floor so I went there. The snacks were ok but I have been to Marriott properties that served much better snacks. Anyway the snacks were my dinner that evening. I also didn't know that we had to pay for a glass of wine in the concierge lounge--$7 so not too bad but not too long ago a glass of wine was complimentary. Once renovations are completed I'm sure the hotel will be excellent.

Perfect location

Parking

Hotel is really nice and great location by the roberto clemente bridge. Room was awesome overlooking the bridge and pnc park for baseball.museums are close and plenty of restaurants. The lobby staff were my favorite people. Tanesha,Erica,and Richelle were so sweet and helpful.All 3 of them assisted us with questions about the restaurant and billing questions. More importantly they treated us and our dog Levi like family thats a good thing lol.I hope their supervisors see this review because they were great. I would definitely return to this hotel.

typical hotel breakfast, restaurant was understaffed but food was good and served hot.

Newley remodeled restaurant