Super 8 by Wyndham Sherwood Park/Edmonton Area

excellent

snow removal - but it was snowmageddon

WARNING – Credit Card Overcharges and Refund Refusals This location repeatedly overcharged my credit card and refused to correct the issue, even when approached politely. For clarity: Hotels typically place a temporary authorization deposit (in this case, $150). When you check out, that authorization should be released within minutes. If a hotel tells you it will take days to get your funds back, it usually means they charged the card and then processed a refund, which unnecessarily delays access to your money. That is exactly what happened here. Despite clear explanations, staff refused to acknowledge or fix the situation. This reflects either a serious lack of training or intentional mishandling of payments. Additionally, one night of my stay was paid in cash ($118.81) — I have the receipt clearly stating PAID CASH. Despite this, the hotel still charged my credit card both the $150 deposit and the $118.81 room charge. When I raised this issue, the individual identifying herself as the manager (“Trish”) was dismissive, unprofessional, and showed no concern for resolving the problem. As a result, the hotel held a total of $418.80 on my credit card ($150 + $150 + $118.80) pending refunds. This directly caused further issues, including refusal to check me in for a prepaid reservation booked through Super.com, because available credit had been tied up by their improper charges. I strongly advise anyone staying here to carefully review all credit card transactions related to this location. You may be surprised by what you find. Based on my experience, I do not recommend staying at this hotel.

Everything

breakfast, room was clean and big

all was good