Vivanta Vadodara

The service is exemplary. However the room which I was alloted requires proper maintainence. But for this the hotel makes you feel pampered.

What a wonderful hotel with first class guest centric service from the whole team through the hotel from the security team, front desk team, room cleaning team and of course the wonderful restaurant team. Even before we arrived Bhawna picked up my email query swiftly re my room and organised our request in advance. All of the hotel team are warm and welcoming which adds to the family feel of the hotel. The restaurant team’s service and the food was excellent. Chef’s Abdul, Anna and Surya and the whole kitchen team always looked to ensure guests were happy. The restaurant waiting service team also went above and beyond and always with a warm smile, thank you to Neelima, Vikas, Jaynath, Paru and all of the other team members who served us, you are all a wonderful team. Thank you again to the whole team at Vivanta Vadodara, we are having a wonderful time due to your exceptional service and warmth. We look forward to coming back with our daughters soon. 👌❤️

We stayed for less than 12 hrs... while the staff at the front desk and housekeeping were friendly, prompt and did whatever was asked for (specially housekeeping, given we had some extra requirements - they did a splendid job with a smile). We felt let down at the restaurant, the F&B staff were clueless, couldn't quite well understand either English or Hindi and was extremely inattentive both to customers as well as given food orders. Even being their platinum members, we felt terribly let down, think about other guests who might not be privileged (though we strongly promote and urge same guest service irrespective of membership/ category). We had ordered for aloo paratha to be packed for our onward road-trip to Aurangabad from Vadodara, the staff ended up packing a single aloo paratha for us 3 (we somehow felt, they didn't even think through). The F&B manager did call up multiple times post feedback was shared that night over phone and did apologise/ own up for the goof up, but the blunder was done.. May be, it was we who expected similar kind of service from a business hotel the likes we had received from other Taj properties during the same trip (Wow Crest Indore, Sawai Madhopur Lodge, Damdama Resort & Spa Gurgaon, Tree of life Amara Udaipur, Gir Serai SasanGir and Gateway Aurangabad - do check up our reviews on tripadvisor) 3 things that should be done at the property: 1. Tajness is lacking - serve guests from the heart (connect with people beyond the protocol, service would automatically be superb) 2. F&B staff needs training - communication, guest service and more importantly to be extremely focused and responsible when taking orders 3. As a practise follow guest background check 24 hrs before checking to earmark you guest, that will help you know, understand, connect with your guest better You are in the services industry, where guest experience matters over anything else. I am sure you would work on the above and strongly believe would have a better experience next time we visit you...cheers!!

I alongwith with my family had booked 2 rooms formu vacation . The stay was great and each and every team member was extremely cooperative and caring. Right from Checkin,Stay,Checkout everything was smooth. The rooms are top notch . Coming to Food , it is excellent. The menu spread right from starters to desert is good.Food quality is ultimate. The team with Neelimaji Jaynathji Sujitji and Vikasji alongwith The Chef Suryaji is worth mentioning here. So do not think of any other Hotel next time you visit Vadodara, Just head to Vivanta.

Very warm people who took care of our requirements. Helped us through.... ambience and food was awesome too. Overall a wonderful memory as a family you guys have created for us. Kashish was the one who helped us and very courteous in his behaviour with all guests.

Great food and ambience. Food was served with great care, they even provided extra sweets platter in the end :) Thank you Mr. Jaynath, Sunil, and Sujeet for great hospitality.

Our stay at Vivanta was absolutely amazing! The staff went above and beyond to make us feel comfortable. The rooms were spotless, the food was delicious, and the hospitality was top-notch. Highly recommend this place for anyone looking for a perfect getaway!

Total value for money, experienced and helpful staff. The in-house restaurant caters for all people. Made me feel welcome

It was a very pleasant experience staying at Vivanta Vadodara. The hotel is very good The food is also awesome with lot of varieties. The staff is very good in nature and very experienced.