Hampton Inn Council Bluffs

I checked in around 5:30 PM. We went to dinner, got back to the room around 7:30. The toilet is very low to the ground, great if you are 4 ft tall. The biggest issue is the toilet wouldn’t flush. I call down to the desk. The front desk clerk told me that the maintenance man was running shuttle. We waited til 930 PM and no call. I had to go to the lobby to use the restroom. Little kids in the restroom trying to open my stall…running around with no supervision, and the hotel clerk sitting in the back. I go the the front desk to speak explain again that I am the person that called regarding a toilet not working. She explains the person that could attend to that is running shuttle. We paid $380 for a room with a non functional toilet. I was scheduled to stay for 3 nights. I checked out and went home. I won’t ever stay at this Hampton again, and don’t recommend.

Breakfast was good, shower was nice, hotel seemed clean in general.

There was a bug in our pull out, thankfully just a grain beetle according to google. They didn’t have extra pillows when requested so brought an extra comforter 45 min later. Rooms weren’t ready at 3:30 when we were told check in was at 3, so they initially tried to tell us they didn’t have anymore of the king suites available when that’s what we booked. Then brought cleaning staff down 30 min later to confirm if rooms were cleaned so we could check in. Not our favorite experience.

Everything!

The price but well worth the stay. Breakfast was fantastic.

Staff was amazing. The facilities were clean and modern. The breakfast was delicious. Location was great.

Beds were very firm.

It was fine

It was fine

The staff was delightful. The facility seemed a little run down.

See above.

Location. Price.

Had to call desk twice to report a toilet overflow and water level not going down. An hour later, knock on door, and staff handed me the plunger and walked off.